Customer Success Manager (Cloud)

1. Ensure the achievement of operating result indicators for NAs and support customer success.

2. Be responsible for customer operation, and maintain relationships with and regularly communicate with existing customers.

3. Be responsible for business operation, output the cloud migration solution design/solution guidance/technical proposal for target NAs, and configure the quotation. Output the practice summary of continuous operation in segmented scenarios.

4. Continuously explore customers' cloudification opportunities, business pain points, and technical pain points, and be responsible for the closure of opportunities and pain points .

5. Improve customer satisfaction and carry out other continuous operation activities, including but not limited to customer communication, requirement management, customer daily use of cloud, cloud technology support and timely response, and operation issue closure.

•Good command of English.

•Cloud knowledge

•2-8 years experience in related position

Minimum Qualifications:

•Have experience of public cloud.

•Have good communication and expression skills, be able to convert technical language into customized language for different customer groups, and be able to communicate with customers.

•Have a strong sense of responsibility and be customer success-oriented. Proactively streamline and collaborate with related teams to achieve customer/project success.

•Have strong self-motivation and constantly require self-learning and improvement to adapt to the changing and new requirements of the cloud industry.