Customer Support Specialist

Description:

• Manage as a Customer Support Engineer in the areas of FaaS, IaaS, PaaS, SaaS, cloud Integration, developer services and cloud-native technology.
• Be the entry point for analyzing and understanding tickets.
• Troubleshoot, diagnose and categorize technical tickets; if possible solve it as per knowledge base or escalate to higher level
• Continuously review existing documents, contribute for further improvements and enhancements

Minimum Qualifications

• Bachelor's degree, majoring in computer software or similar fields.
• Candidate should have an operating system experience, familiar with the basic operating commands of common operating systems Windows/Linux,
• Hands-on experience/knowledge with at least one of the public cloud providers is plus (HUAWEI CLOUD, AWS, Azure or GCP).
• Very good command of English with strong communication skills is required to be able to communicate and clarify requirements independently and provide solutions.
• Knowledge of IT general technologies, such as networks, operating system, major software projects products or IT components (such as DNS, DB, LDAP/AD, etc.) technology

Personal Required Skills:

• Agile oriented; focused and customer orientation,
• Adaptive; responsive for on-demand changes,
• Dedicated; working hard to finish tasks on-time with high quality,
• Open; collecting feedback and defining actions for self-improvement.