Operation Support Specialist

Looking for Operation Support Specialists to join the Huawei Turkey R&D Center to work on SaaS and Digital Transformation products.

Operation Support Specialist will take active and vital role on multiple day-to-day dynamics of the team including Data Annotation, L1 customer support, troubleshooting, diagnosing and resolving issues and questions raised by customer (through tickets)

Operations Support Specialist will follow an established methodology and set of practices to ensure that tickets have been analyzed, solved or escalated within SLAs.

Qualifications

• Customer Support Experience
• Experience in IT related major or is a plus.
• Experience or knowledge of basic programming or scripting is a big plus.
• Excellent written and verbal skills with strong grasp of English is preferred

Job Description

• Be the entry point for analyzing and understanding tickets.
• Troubleshoot, diagnose, reply and solve non-technical tickets.
• Troubleshoot, diagnose and categorize technical tickets; if possible solve it as per knowledge base or escalate to higher level.
• Continuously review existing documents and knowledge base, contribute for further improvements and enhancements
• Cooperate with research team to do data annotation for the -mostly- video files.
• Be the pioneer of department’s day to day operations