S

SPA Receptionist

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Job Description - SPA Receptionist

İŞ TANIMI

We’re looking for a Spa Receptionist who is ready to join the Sheraton Family where the world comes together!

-Schedule services for individuals and large groups using spa/salon reservations software system.
-Call guests to confirm scheduled services.
-Answer questions about available services.
-Update the reservations/cancellations list throughout the day, inform providers of last minute changes, and resolve scheduling issues as needed by working with supervisor/manager.
-Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival.
-Promote and sell spa/salon services.
-Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times.
-Process guest payments for spa/salon services and obtain payment authorization as needed.
-Accept and log cash tips for employees.
-Balance, scan, and drop receipts with Accounting.
-Notify Engineering of maintenance and repair needs.
-Report accidents, injuries, and unsafe work conditions to manager.
-Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
-Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
-Speak with others using clear and professional language; answer telephones using appropriate etiquette.
-Develop and maintain positive working relationships with others.
-Comply with quality assurance expectations and standards.
-Stand, sit, or walk for an extended period of time.
-Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
-Perform other reasonable job duties as requested by Supervisors.

ARANAN NITELIKLER

  • 2-year degree from an accredited university in Business Administration,
  • Marketing, Hotel and Tourism Management, or other related studyAt least 2 years experience at Spa, Front Office or Guest Relations disipline
  • Excellent interpersonal and communication skills
  • Ability to focus attention on details and to handle multiple tasks
  • Result driven, proactive and reliable personality
  • Excellent command of both written and spoken English
  • No military obligation for male candidates / at least 2 years postponement
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