We are Heartists®
“Heartist ©” describes both our culture and who we are. Everything we do comes from the heart, and we’re experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things!
We believe that the world is more welcoming when we’re connected. So that we see what we have in common, instead of what sets us apart.
Life in Movenpick
The Place to Savour Life- We believe true hospitality is about turning small gestures into heartwarming moments.
We enable our guests to Savour the flavor of life, balancing small indulgence with what’s good for them- and good for the world.
The Role
§ To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
§ To generally promote and ensure good inter-departmental relations.
§ To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
§ To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.
§ To assist the Assistant Manager / Restaurant Manager in any task outlined/detailed by him/her.
§ To take time and get to know the guests, and to be committed to service excellence.
§ To provide service that is sincere, warm and enthusiastic, ensuring the guests satisfaction.
§ To take time and get to know the guests, and to be committed to service excellence.
§ To provide service that is sincere, warm and enthusiastic, ensuring the guests satisfaction.
Key Deliverables and Responsibilities
Planning & Organizing:
§ Works (hands on) towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours.
§ Contributes to meet / maximize the monthly revenue budget for the respective outlet and understands to control the operational expenses.
Operations:
Administration:
Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:
§ Ensure proper care of all equipment and furniture entrusted for Heartists use.
§ Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.
§ Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.
§ Respects and ensures respect of the hotel's commitments to the "Environment Charter" of Planet 21 program (saving energy, recycling, sorting waste etc).
§ Understands and strictly adhere to the Rules & Regulations established in the Heartists Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety.
§ Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.
§ Does not disclose any financial information or any other information of the Accor Hotels.
Our Values
Our values are our common language, they drive us every day. Embodied in and flowing through our Heartist program, a symbol of our identity and culture, these values are the bedrock that binds us to the Group. They perpetuate and spread -beyond professions, persons, countries and cultures- the sense of hospitality and service, our strength and nourishment of the Group’s success worldwide.
Guest Passion
We obsess over our customers. Our guests are the driver of our decisions and our actions. We put them first, we care for them. We go the extra mile for them. We enjoy doing it.
Sustainable Performance
We believe that hospitality has the power to unlock a better tomorrow. We act for good to support & empower the communities in which we live and protect the planet that you visit.
Respect
We are connected with the world, and to others. We enjoy the mix of cultures. We are proud of our differences. We put you first and we value you, whoever you are. We care for the planet.
Spirit of Conquest
Our guests are globetrotters, and so are we. We want to be where they want to be. We explore, we initiate, and we develop. We are ambitious for our guests. We make the impossible possible, we have fun doing it.
Trust
Hospitality is a team sport, and we’re stronger when we trust and support each other. We believe in natural kindness, respect our differences and value all voices. We work as one team, to say what we do, and do what we say.
Innovation
We dare to challenge the status quo. We embrace innovation and challenge ourselves to do things better and faster. We take risks, dream the impossible and make it possible.
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