AED8,250 - 12,650 monthly
Number of Applicants
:000+
Operations Manager - Exhibitions Events
Full-time Company Description Informa PLC is a leading international events, intelligence and scholarly research group. Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs and take better informed decisions. Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries. Each of our five operating divisions has a distinct focus: Informa Connect
aims to provide expert content you cannot Google, and access to specialist networks and communities, through major branded annual events and specialist digital communities and content services. Informa Intelligence
provides specialist digital information and data products, consultancy and research services to over 25,000 business worldwide, helping companies make better informed decisions and gain competitive edge. Informa Markets
creates global platforms for industries, specialist markets and customers to trade, innovate and grow, delivering over 550 events annually, specialist digital content and actionable data solutions. Informa Tech
aims to inspire the global technology community to design, build and run a better digital world by providing research, media, training and events to specialist technology communities worldwide. Taylor & Francis
commissions, curates, produces and publishes scholarly research and reference-led content in specialist subject areas, advancing research and enabling knowledge to be discovered and shared. Our sixth division is
Global Support
, which provides shared, efficient business services and function-specific expertise to each of Informa's operating divisions. Job Description The Operations Manager is responsible for the professional operational delivery of their allocated events; features and projects. You will ensure that all are delivered to the highest possible standards and to the satisfaction of all parties involved consistently throughout the year. Reporting to the Senior/Group Operations Manager, the Operations Manager will be responsible together with the Senior/Group Operations Manager for implementing the EMEA Operations objectives. The Operations Manager should lead by example and demonstrate a professional responsibility to the department at all times. Operational Duties Be the key point of contact for the show teams in all matters on your allocated shows, internal and external.
Accountability for setting, regular forecasting & achieving operational show budgets for allocated events.
Manage production and implementation of show project plans ensuring all operational tasks are carried out on a timely basis according to individual project plans and within deadlines across all your events.
Implementation of internal and external Service Level Agreements on all allocated events.
Communicate with suppliers to manage the brief, design, feature production and signage process in co-ordination with show teams and sponsors.
Compile post event reports and KPI analysis
Manage, mentor & develop line reports & others within the EMEA Operations team, You will manage line reports on a day to day basis where applicable, each of these may be allocated across multiple events throughout the year requiring you to work alongside other Operations Managers to effectively balance workloads & priorities for each team member individually.
Work with colleagues to achieve best practice in terms of operational planning and management. Compliance / legal / H&S / Sustainability Adhere to all Informa compliance requirements and monitor supplier performance to ensure they are meeting our requirements
Follow the complete HSS Operating Model for all allocated events, submitting paperwork as required in a timely and concise manner and embedding best practice & continual improvement’s into all your event planning
Work with H&S team on remedial measures where necessary
Must have independently and successfully managed operations on exhibitions to a consistently high standard.
Excellent interpersonal skills and the ability to inspire and motivate others.
You will possess a good working knowledge of the exhibition industry & venues as well as a strong existing network of high-quality suppliers to the exhibition industry
Computer literate and proficient in the use of commonly used business software
Experience of managing, supporting & developing individuals and / or line reports
IOSH Managing Safety Certificate
Positive attitude and open minded; ability to listen to others views and opinions
Act with integrity
Forward thinking, flexible and able to trouble shoot
Flexibility and adaptability
Work on the implementation of changes / improvements to the Customer Journey. Support this work to ensure consistent operational delivery.
Sets up routes of communication, constructive feedback with internal and external parties to always ensure best customer experience.
World Trade Centre Metro Footbridge - Trade Centre - Trade Centre 1 - Dubai - United Arab Emirates
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