We are looking for a motivated Customer Service Executive to join our stellar team at Company Confidential in Ras al-Khaimah.
Growing your career as a Full Time Customer Service Executive is a terrific opportunity to develop excellent skills.
If you are strong in people management, cooperation and have the right personality for the job, then apply for the position of Customer Service Executive at Company Confidential today!
We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Customer Service Representative Responsibilities:
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:
High school diploma, general education degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
REQUIREMENTS
Experience: 3 years minimum . Experience in UAE: experience in UAE required . Languages: English required
PROVISIONS
Employment visa provided . Medical insurance provided . Accommodation provided Salary: AED 8000
Benefits of working as a Customer Service Executive in Ras al-Khaimah:
● Learning opportunities
● Company offers career progression opportunities
● Competitive salary