We are looking for a competitive Customer Service Manager Jobs In Dubai 2022 | smartHR to join our productive team at smartHR in Dubai.
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If you are strong in critical thinking, teamwork and have the right experience for the job, then apply for the position of Customer Service Manager Jobs In Dubai 2022 | smartHR at smartHR today!
Customer Service Manager Jobs In Dubai 2022 | smartHR
Job Description
Our client provides landscaping and custom garden design incorporating high end products to transform outdoor spaces reflecting wellbeing and lifestyle.
This role is ideally suited to an experienced candidate with previous CS Manager/Team Lead experience and strong Business Relationship skills.
Our Client requires that you MUST be a Native English Speaker
Job Responsibilities:
- Manage day-to-day operations in the customer service department a
- Deliver effective escalation processes and client complaint resolution.
- Maintain effective customer service procedures, policies, and standards
- Maintain efficient customer service response systems including dialog scripts for the phone and email templates for faster and more efficient response times.
- Monitor customer satisfaction, including growing online review presence and customer feedback (Google, Facebook)
- Maintain accurate records and documentation for all CS activities and discussions, from lead status throughout the lifecycle of the client relationship
- Assess service statistics and prepare detailed reports based on data
- Interview, review, shortlist and train new customer service agents
- Manage increases in incoming call volumes & emails (due to incidents/bad weather/market conditions/promotions) and emails ensuring continuity of process at peak periods of activity
Job Requirements:
- Bachelor’s degree in Business Administration or relevant field
- A minimum of 5 years’ proven experience in a customer service position
Benefits of working as a Customer Service Manager Jobs In Dubai 2022 | smartHR in Dubai:
● Learning opportunities
● Company offers career progression opportunities
● Attractive package