We are looking to hire an experienced Customer Support Manager to join our dynamic team at Amalsocial in Dubai.
Growing your career as a Full Time Customer Support Manager is an awesome opportunity to develop productive skills.
If you are strong in adaptability, leadership and have the right initiative for the job, then apply for the position of Customer Support Manager at Amalsocial today!
Customer Support Manager needed for a B2B Telco company needed based in Dubai.
Location –
Dubai, AE
Salary –
18-22K AED/month + bonus + visa + healthcare + relocation
Essential skills:
- Completed higher technical education (e.g. Telecommunications, ICT, Engineering)
- Minimum of 5 years of Customer Support Experience in an international technical environment
- Minimum 3 years of management experience
- Excellent knowledge of networking technologies and SD-WAN solutions
- A track record of business process improvement
- Strong client-facing and effective communication skills
- Experience in managing cross-team projects to completion
Key responsibilities:
- Ensure high quality level of operational customer support by acting as vocal point of the department in case of escalations or specific customer requests
- Specifying and building tools to improve the speed and quality of Support
- Constantly monitoring and analysing the workflows and making suggestions to improve efficiency and effectiveness
- Manage the Customer Support team by constantly coaching and evaluating individual Support Engineers
- Improve individual and team performance and adherence by continuously monitoring the operational process, initiating procedure improvements and management reporting
About the role:
- As a manager in our global 24/7 support center, you will be responsible for the overall performance and management of the Customer Support Team consisting of circa 20 Support Engineers and one to two Team Leads
- This team is responsible for resolving all technical and non-technical issues related to services provided to EMEA region customers through liaising with our customers and local providers
- Will work closely with the Provisioning and NOC department, and you will report directly to the Director of Support.
Benefits of working as a Customer Support Manager in Dubai:
● Company offers great benefits
● Advancement opportunities
● Competitive salary