Number of Applicants
:000+
The Position
To provide an appropriate welcome at F&B Outlets for guests. To handle table reservations and effectively control the flow of guests.
KEY ROLES & RESPONSIBILITIES
· Provide a warm and friendly welcome, leading guests and seating them at their table
· Take telephone bookings and maintain a clear and organised reservations book
· Assist in the set-up of tables and displays
· Maintain and update guest database
· Be attentive to guests and resolve their complaints where possible, reporting all incidents to Supervisor
· Maintain cleanliness of hostess station and surrounding areas, as well as of all menus
· Maintain good working relationship with own colleagues, and all other departments
· Correct preparation of all necessary operational material in the back office
· Learn safety, sanitation and hygiene policies
· Present check to guests and perform cashiering function if needed
· Effectively control guest flow in the restaurant ensuring maximum turnover
· Assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment
· Train waitstaff and bus staff in hostess standards
· Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
· Carry out any other duties as and when assigned by the Management of the Hotel
· Assist other Food & Beverage Outlets in their operations within peak times when needed
PERSONAL ATTRIBUTES
· Excellent reading, writing and oral proficiency in English
· Well-presented and professionally groomed at all times
· Strong interpersonal skills and able to establish a good rapport with guests
· Possess full knowledge of restaurant’s seating/table plan
· Computer knowledge (Microsoft Excel, Word, Powerpoint)
QUALIFICATIONS
· Hotel Restaurant Management graduate
EXPERIENCE
· 1 year Hotel experience in F&B
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