E

Customer Support Executive

icon building Company : Emaratech
icon briefcase Job Type : Full Time

Number of Applicants

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000+

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Job Description - Customer Support Executive

§  Troubleshooting and Technology Support

§  Supports and provides service support via Phone, email and web portal ensuring effective resolution of customers’ concerns in the quickest possible manner

§  Routing the issue to correct team by understanding the issue properly

§  Should act as a first point of contact for customers for all issues related to emaratech service support.

§  Gathers and Records accurate service support incident information

§  Listens and understands customers’ concerns; provides required guidance and information using the available resources

§  Ensures complete control of the call by managing difficult customer situations, responding promptly to the needs of the customers; identifies and escalates issues as and when required

§  Performs primary investigation in all issues received

§  Follows up on escalated and re – assigned service support requests and tickets

§  Identify the solutions and contributes to the knowledge base and utilizes it as required

Provides service health feedback based on received requests and tickets

  • Minimum Diploma graduate or equivalent required
  • Knowledge of ITIL Foundation
  • Minimum 2 years of customer service
  • Experience in working on Service Management Systems
  • Fluent in English
Original job Customer Support Executive posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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