Dispatcher

, Permanent

Position: Dispatcher

We are currently seeking a highly organized and detail-oriented Dispatcher to join our team in Abu Dhabi. The ideal candidate will have excellent communication skills, a strong ability to multitask, and a passion for providing exceptional customer service. As a Dispatcher, you will play a crucial role in ensuring the smooth and efficient operation of our transportation services.

Key Responsibilities:

- Receive and process transportation requests from clients, both internal and external

- Assign drivers and vehicles to transport goods and materials according to delivery schedules and customer requirements

- Monitor and track the movement of vehicles using GPS systems and communicate updates to clients and drivers

- Coordinate with the operations team to ensure timely and efficient delivery of goods

- Respond to any issues or delays that may arise during transportation and find solutions to minimize disruptions

- Maintain accurate records of transportation activities and update the system with relevant information

- Communicate with clients to provide updates on delivery status and address any concerns or complaints

- Ensure compliance with company policies, procedures, and safety regulations at all times

- Collaborate with other departments to improve processes and enhance overall customer satisfaction

Qualifications:

- High School Diploma or equivalent; additional certification in logistics or transportation is a plus

- 2+ years of experience in dispatching, logistics, or a related field

- Excellent communication and customer service skills

- Strong organizational and time-management abilities

- Proficiency in using GPS systems and dispatch software

- Knowledge of transportation regulations and safety procedures

- Ability to work under pressure and handle multiple tasks simultaneously

- Flexibility to work on a rotating shift schedule, including weekends and holidays

- Fluent in English; knowledge of Tagalog, Bengali, or Sinkala is an advantage