Front Office Agent

What will I bedoing?

As Front Office Agent,you will assist in daily Front Office operations and work withcustomers and Guests as part of a project used to demonstrate yourabilities to work in the hotel management sector. A Front OfficeIntern is responsible for managing the first impressions of ourGuests and, therefore, must perform the following tasks to thehighest standards:

• Ensureaccurate and efficient running of reception including check in/outprocedures
• Respond to Guest queries in a timelyand efficient manner
• Ensure that both the FrontOffice Manager and Reception Supervisors are kept fully aware ofany relevant feedback from Guests and/or otherdepartments
• Demonstrate a high level ofcustomer service at all times
• Understandthoroughly all hotel room categories, room rates, packages,promotions and other general product knowledge necessary to performdaily duties
• Maximize room occupancy and useup-selling techniques to promote hotel services andfacilities
• Understand correct proceduresregarding the acceptance of foreign currencies, credit cards andcash in accordance with the hotel creditpolicy
• Answer switchboard calls, asrequired
• Ensure all Guest deliveries andmessages are received effectively andefficiently
• Act in accordance with fire, healthand safety regulations and follow the correct procedures whenrequired
• Act in accordance with policies andprocedures when working with front of house equipment and propertymanagement systems
• Attend appropriate trainingcourses, when required
• Follow and adhere tocompany brand standards
• Assist otherdepartments wherever necessary and maintain good workingrelationships with Team Members
• Work with yourManager to identify a specific project to complete during yourinternship placement
  
  

What are we lookingfor?

Front Office Agent servingHilton brands are always working on behalf of our Guests andworking with other Team Members. To successfully fill this role,you should maintain the attitude, behaviours, skills, and valuesthat follow:

• Previousexperience in a customer-focusedindustry
• Positive attitude and goodcommunication skills
• Commitment to delivering ahigh level of customer service
• Excellentgrooming standards
• Ability to work on your ownand as part of a team
• Competent level of ITproficiency