IT Support Associate - UAE Nationals Preferred

CAFU is one of the world's leading global energy delivery and vehicle services platforms. Since its launch in Dubai in 2018, CAFU has continued to drive innovation, champion convenience, and give back to its customers the most precious commodity of all – time. Ranked number one in the 2024 LinkedIn Top Start-ups List, CAFU continues to enhance life through greater car connectivity, predictive-enabled features, and innovation that evolves the consumer experience—making vehicle ownership simpler and smarter. Starting with on-demand refuelling, CAFU continues to disrupt the status quo, connecting customers to an ever-expanding range of convenience-driven services, including on-demand car washes, battery replacements, tyre changes, and engine oil change services—delivered anytime, anywhere. Responsibilities

• Provide first-line support for end-user issues (hardware, software, email, printers, etc.)
• Troubleshoot and resolve incidents via phone, email, or in-person
• Support the administration of Microsoft 365 services (e.g., Outlook, Teams, OneDrive, SharePoint)
• Assist with user account management and access permissions in M365 and Active Directory
• Perform basic network troubleshooting (e.g., connectivity issues, IP configuration, LAN/Wi-Fi)
• Document issues and resolutions in the ticketing system
• Escalate complex issues to senior support or system administrators as needed
• Learn and adapt to new tools and technologies under guidance

Requirements

• 1–2 years of experience in an IT support or helpdesk role
• Basic knowledge of hardware, software, and common office applications
• Familiarity with Microsoft 365 services (Outlook, Teams, SharePoint, etc.)
• Understanding of user account management in Active Directory and M365
• Basic networking knowledge (IP configuration, LAN/Wi-Fi troubleshooting)
• Strong problem-solving and communication skills
• Experience using a ticketing system to document and track issues
• Ability to work independently and escalate issues appropriately
• Willingness to learn and adapt to new technologies
• Emirati nationals preferred