Sr. Specialist Rider Projects

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

What’s on Your Plate?

• Driving best practice at scale: Creating and rolling out SOPs, and training materials, working hand in hand with our operations lead in each country.
• Work closely with global operations stakeholders to identify and implement cross-regional solutions.
• Evaluate multiple country performance metrics - provide clear and executable recommendations to remove bottlenecks.
• Managing end-to-end operations of the last-mile operations (Rider Lifecycle, Experience, Safety & Wellbeing. Firefighting, streamlining processes for all stakeholders involved i.e. logistics, finance, legal, and C level.
• Ability to manage multiple projects with different stakeholders and strict timelines
• Implement new processes quickly keeping the rider’s interest at heart
• Use lean six-sigma concepts to minimize waste, maximize output, and minimize variability to be the business leader with regard to speed and reliability.
• Conduct complex analysis on time and geographic level.
• New innovative ideas to make Riders' everyday life better.

What Did We Order?

• You have at least 3 years of experience in a fast paced operations heavy e-commerce or platform establishment.
• You will need to be systematic, detail-oriented, structured and know how to prioritize - you consider yourself as someone who delivers solutions and not bottlenecks to be solved.
• You are able to process de-normalized information and create business sense for senior and technical leadership.
• You have analytical skills and are not afraid to step into daily operations to diagnose pain points/improvement opportunities. SQL & Data modeling skill is a plus
• Excellent communication and presentation skills.
• You have strong organizational skills.
• You can work independently and know how to prioritize and problem solve.