Waiter

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Job Description - Waiter

  • Greets guests and presents themwith the menu.
  • Informs guests about the specialitems for the day and menu changes ifany.
  • Suggest food and beverages to the guestand also try to upsell.
  • Take food and beverageorders from the guest on the order takingpads
  • Obtaining revenues, issuing receipts,accepting payments, returning thechange.
  • Performing basic cleaning tasks asneeded or directed by supervisor.
  • Filling infor absent staff as needed in any of the F&B departmentwithin the hotel.
  • Punch in the order on the POSmachine and make sure to enter the special requirements made by theguest while ordering the food. Eg: No Garlic, less spicy etc,Without egg etc.
  • Communicate to the guest andprovide assistance with their queries.
  • Work asa team to get all the job tasks completed in any giventime.
  • Observes guests and ensure theirsatisfaction with the food andservice.
  • Promptly respond to the guest with anyadditional request.
  • Taking guest feedback andencouraging guest to share their feedback on our social mediaplatform e.g. Trip advisor, Trust youetc.
  • Maintaining proper dining experience,delivering items, fulfilling customer needs, offering desserts anddrinks, removing courses, replenishing utensils, refillingglasses.
  • Properly open and pour wine at thetableside.
  • Adhere to grooming and appearancestandards consistently.
  • Understands and cancommunicate products and services available at theresort.
  • Must have some familiarity with basiccooking knowledge.
  • Help other areas of therestaurant such as answering telephones and completing financialtransactions.
  • Print closing report and drop thecash with the front office / accountsdepartment.
  • Tally the Credit Card settlementsfor the day with the batch closing report from EDCmachine.
  • Close the shift on the POSterminal.
  • Other tasks that areassigned

Qualifications

  • Excellent communication skills inEnglish, both written and verbal
  • Trustworthywith attention to detail and high levels of accuracy in theirwork
  • Pro-active and energetic with a positive'can do' attitude
  • Ability tomulti-task with prioritization skills
  • Knowledgeof the products/items selling in theoutlet
  • Proficient in the use ofMicros
Original job Waiter posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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