Manager Quality Assurance

icon building Company : Talabat
icon briefcase Job Type : Full Time

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Job Description - Manager Quality Assurance

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Job Description

Role Summary
We’re looking for a Manager Quality Assurance to join the team and focus on enhancing Ultra Fresh quality proposition (Fresh Produce, Fresh Meat & Seafood) in our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices.
The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq! What’s On Your Plate?

Ultra) Fresh project:

  • Lead a team of inspectors across countries we operate in. 
  • Develop standard operating procedures, quality inspection guide, and scoring criteria.
  • Work closely with Category Managers to ensure team is aligned with regulatory requirements
  • Develop and manage inspection schedules across locations.
  • Visit suppliers, stores, & competition and report findings. 
  • Identifies and develops performance indicators and project improvement opportunities
  • Able to apply problem solving tools and methods to coordinate and/or lead investigation teams
  • Use auditing as a proactive tool for improvement compliance and challenge existing practice where appropriate
  • Manage notification, responsiveness, containment, root cause determination, corrective actions, and closure of supplier quality issues
  • Support the complaint handling process to assure timely and accurate feedback
  • Assist in and manage the verbal communications and visual checks of work activity to ensure quality requirements are met

Private Label project: 


  • Developing/improving Regional Private Label Quality System (including processes/manuals/templates).
  • Coordinating Local Quality Managers/Specialists work related to Private Label. Supporting countries without Local Quality Function (collaboration with Commercial, Legal, Q-Com Leadership).
  • Managing the Regional PL Quality budget (necessary to cover e.g. routine quality controls, third party service providers, purchasing GSO standards, necessary certifications etc.)


  • Supporting in a timely manner all PL product development processes to ensure highest quality standards. 
  • Working with local, regional and international suppliers. 
  • Validating each PL contract from the quality perspective. 
  • Participating in the supplier selection process to assure that all new PL suppliers are meeting talabat's requirements and applicable regulations & standards.
  • Performing the supplier's audit in order to approve the manufacturing sites. 
  • If necessary, coordinating the work of third party service providers (e.g. lab analysis, auditing, inspections etc.)
  • Leading the product/recipe validation through panels and lab analysis control.
  • Preparing/reviewing, signing and stamping Technical Specification Sheet for each SKU.
  • Validating all packaging information, label artwork & print proof to ensure its compliance with applicable regulations and standards.
  • Validating samples of the 1st production.


  • Preparing and executing the plan of routine quality control analysis for existing PL products to ensure compliance with agreed technical specification. 
  • Preparing and executing the plan of routine audits for the existing PL suppliers (including follow ups on agreed action plans). 
  • Managing all customer complaints related to PL products. 
  • Leading all withdrawal and recall processes for PL products (including dealing with necessary authorities).


What Did We Order?

  • Self-directed with strong managerial & organizational skills and attention to details
  • Strong communication, report writing and grammar skills
  • Ability to build and maintain relationships with key stakeholders (internal and external)
  • Occasional foreign and domestic travel as required
  • Computer skills are required (Microsoft Office, Spreadsheets, Email communication, Data Visualization, Power Point).
  • Bachelor's degree (B.A.) from four-year college or university in Food Sciences/Agriculture-Biochemistry/Engineering/Quality Management or a related field. Advanced degree will be an advantage. 
  • Minimum of 5 years of experience in quality management preferably in the retail/manufacturing industry and with relevant experiences related to Fresh Food Processing and Private Label Development 
  • Licensures: Must have a valid driver’s license.
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