Call Center Associate

salary Salary :

AED4,590 - 6,610 monthly

icon building Company : Whirlpool
icon briefcase Job Type : Part-Time
icon remote-alt Remote / Work from Home

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Job Description - Call Center Associate

Job Description:

We are looking for a resourceful and independent Call Center Associate to join our team at Whirlpool in Dubai. As an Associate Level position, you will be responsible for handling inbound and outbound customer calls, providing excellent customer service, troubleshooting issues, and ensuring customer satisfaction.

Responsibilities: 1. Answering and making phone calls to assist customers with product inquiries, technical issues, and complaints. 2. Providing accurate information and guidance to customers on Whirlpool products and services. 3. Resolving customer concerns in a timely and efficient manner to ensure customer satisfaction. 4. Documenting customer interactions and maintaining accurate records in the system. 5. Identifying opportunities to upsell additional products or services to customers. 6. Collaborating with other departments to address customer issues and escalate complex cases when necessary. 7. Adhering to company policies and procedures while delivering high-quality service to customers.

Requirements: 1. At least 2 years of experience in a call center or customer service role. 2. Strong communication skills and the ability to handle challenging customer interactions with professionalism. 3. Resourceful and independent mindset to effectively solve problems and assist customers. 4. Adaptability to work in a fast-paced environment and handle multiple tasks simultaneously. 5. Planning skills to prioritize workload and meet service level agreements. 6. Visa sponsorship and travel opportunities available for qualified candidates. 7. Paid sick leave provided for part-time employees. 8. Ability to align work with a greater purpose and contribute to a meaningful mission.

Equal Opportunity Statement: Whirlpool is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: July 5, 2024

If you meet the requirements and are excited about the opportunity to join Whirlpool as a Call Center Associate, we encourage you to apply before the deadline. We look forward to welcoming a dedicated and motivated individual to our team in Dubai.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Work Schedule

This job has the following work schedule:

  • Flexible

Benefits & Perks

This job has the following benefits:

  • Remote work flexibility
Original job Call Center Associate posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Open only for candidates based in the UAE

This job is no longer accepting applications.

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