Call Center Specialist

salary Salary :

AED5,141 - 6,610 monthly

icon building Company : TJX
icon briefcase Job Type : Part-Time
icon remote-alt Remote / Work from Home

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Job Description - Call Center Specialist

Job Description:

We are seeking a part-time Call Center Specialist to join our team at TJX in Abu Dhabi. As an Associate Level employee with at least 4 years of experience in a call center or customer service role, you will be responsible for handling inbound and outbound calls, providing exceptional customer service, and resolving customer issues in a timely and professional manner.

Responsibilities: 1. Handle a high volume of incoming calls from customers with inquiries, complaints, or requests. 2. Perform outbound calls to follow up with customers, gather feedback, and promote special promotions. 3. Provide accurate and up-to-date information to customers regarding products, services, and company policies. 4. Resolve customer complaints and issues in a calm and professional manner, aiming to achieve customer satisfaction. 5. Escalate complex issues to the appropriate department and follow up to ensure prompt resolution. 6. Maintain accurate records of customer interactions and transactions in the company's CRM system. 7. Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and resolution rates. 8. Collaborate with team members and other departments to improve customer service processes and procedures.

Requirements: 1. At least 4 years of experience in a call center or customer service role. 2. Motivated and resilient personality traits to handle challenging customer interactions. 3. Strong project management skills to prioritize tasks and meet deadlines. 4. Excellent negotiation skills to resolve conflicts and find mutually agreeable solutions. 5. Proficiency in Microsoft Office applications and CRM software. 6. Excellent communication and interpersonal skills. 7. Ability to multi-task and work effectively in a fast-paced environment. 8. High school diploma or equivalent required; some college coursework preferred.

Benefits: 1. Company transportation provided for employees. 2. Paid Time Off (PTO) for vacation, sick leave, and personal days. 3. Dental insurance coverage for employees and their eligible dependents.

Working Environment: At TJX, we are committed to supporting our employees in their personal and professional development. We provide ongoing training and mentorship opportunities to help you succeed in your role and advance in your career.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: TJX is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, age, national origin, disability, or any other protected status. We value diversity and inclusion in our workforce and encourage all qualified candidates to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Work Schedule

This job has the following work schedule:

  • Flexible

Benefits & Perks

This job has the following benefits:

  • Remote work flexibility
Original job Call Center Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Open only for candidates based in the UAE

This job is no longer accepting applications.

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