Network Operations Centre Operator

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Job Description - Network Operations Centre Operator

Job Timing – Shifts (24X7)

Job Description:

The NOC Lead owns the NOC service to oversee complex network components and are responsible for network management.


  • Regular Meetings with Clients to ensure and Delivery obligations are being met (‘what’ we deliver) Proactively monitor backbone network and IT landscape and address issues that may arise.
  • Troubleshoot network outages and escalate as needed.
  • Adhere to defined quality guidelines for customer communication.
  • Review processes and recommend changes to improve the overall effectiveness/efficiencies.
  • Carry out other work as directed by senior members of the team.
  • Escalate issues to Supervisors/Managers/Tier2 & 3 level Network Engineers/other groups by following established SOPs.
  • Update the internal knowledge base with new solutions for support.
  • Comply with the organization’s conventional guidelines, policies, and processes.
  • Monitor breaches of service level agreements (SLAs).
  • Update the departments, teams or third-party providers on events progress.
  • Aid team members by applying technical knowledge of operations and systems using server,
  • PCs, telephones, and emails.
  • Diagnose Issues within the IT landscape.
  • Continuously monitor systems through various tools.
  • Track all Issues.
  • Report Incidents.
  • Generate reports as required.
  • Maintain internal communication and escalation matrix.
  • Add monitors to web monitoring tools and network monitoring tools.
  • Apply system updates to Windows systems utilized by the DCC monitoring solutions.
  • Update and maintain all internal documents and trackers.
  • Participate in war rooms for issue resolution.
  • Join requested meetings.


  • ITIL Certified
  • Customer and Team-focused attitude
  • Flexible work approach, based on the job requirements.
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