Global Customer Services Training Manager - Urgent

We are on the lookout for a resourceful Global Customer Services Training Manager to join our exceptional team at Abcam Plc in Cambridge, Cambridgeshire.
Growing your career as a Full Time Global Customer Services Training Manager is a terrific opportunity to develop competitive skills.
If you are strong in critical thinking, adaptability and have the right drive for the job, then apply for the position of Global Customer Services Training Manager at Abcam Plc today!

For over 20 years, Abcam has been providing tools for the scientific community to enable faster breakthroughs in critical areas like cancer, neurological disorders, infectious diseases, and metabolic disorders. What unites the life science community is what drives us at Abcam. That’s why we’re constantly innovating to help the community push their research forward and achieve something new. Science is a journey, and it isn’t easy. But we believe that the scientific community can go further, faster, when we go there together. 

We believe that to continue making progress, we need to work together in new ways and we need your own unique perspective to make an even greater impact on the world.

Job Description

If you are customer obsessed and love helping people grow, then this could be a great role for you.

We’re looking for an experienced customer service trainer who is innovative, engaging and proactive in their pursuit of helping people and teams to deliver an amazing customer experience.

The purpose of this role is to ensure everyone in our service team is equipped to wow our customers in every conversation, through company value, process, system and behavioral training. Starting before day one, by helping to define what skills need to be bought (recruited) vs taught, through to on-boarding and continuous on the job training and development.

The key components of this role will be to:

• Identify the behaviours and skills required to deliver an amazing experience and help embed these into the entry requirements for all customer service roles (including re-defining

  job description

  s to ensure a minimum standard of behaviours, attitudes and skills that the training plan sits on top of)
• Develop a training plan to meet our current and future needs, aligned with the business strategy, and own the communication and progress tracking against it
• Create a followership within the service organisation, using the collective capability and capacity of the service teams to help deliver training (e.g. train-the-trainer, development and succession planning for rising stars to develop the skills on the job in readiness for becoming a future trainer)
• Drive the new Build-Measure-Learn feedback loop and continuous improvement mindset as we set out our new Sales & Service Strategy

Qualifications

To be successful as abcam's global Customer Services Training Manager, you will have a collaborative mindset that has experience in partnering with the global customer service & scientific support teams to identify training needs. You will have developed a career in customer service or frontline training, where you have been able to present complex concepts to multiple stakeholders. 

If you're passionate about learning and teaching others, then why not apply?

Additional Information

We know that when it comes to benefits, no one size fits all. Flexibility and choice matter which is why in addition to market competitive salaries, we offer you a flexible benefits package which is tailored to your unique needs and support your financial, physical and emotional wellbeing. This includes our award-winning share scheme, 18 weeks fully paid maternity leave, 6 weeks fully paid paternity leave as well as highly flexible working and much more. Besides, your development will be integral to your experience here. You will grow alongside other talented minds, in ways you may often find unexpected.

When people come together, incredible things happen. Here you’ll work in a safe environment where you can be who you truly are. We’ll champion and celebrate your uniqueness throughout your journey with us. This is how we excel at partnering with the scientific community no matter the challenge, ultimately helping solve the world’s most critical diseases. Find out more about Diversity & Inclusion at Abcam .

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Benefits of working as a Global Customer Services Training Manager in Cambridge, Cambridgeshire:

● Excellent benefits
● Company offers career progression opportunities
● Advantageous package