Customer Content Manager

Role Overview

A leading Financial Services and Investment business is searching for a customer content manager to join their team in London.

The Customer Content Manager is responsible for bringing the brand voice to life through the creation and delivery of high-quality, customer-focused content. The role plays a key part in helping customers better understand investment and savings solutions by making complex financial topics more accessible, engaging, and relevant.

Key Responsibilities

• Develop and deliver engaging content across multiple channels, including articles, guides, videos, podcasts, presentations, and social media.
• Create customer-focused content that supports audiences at different stages of their financial journey.
• Ensure consistent brand messaging across digital, print, advertising, and internal communications.
• Collaborate with marketing, design, and other stakeholders to develop and execute campaigns with measurable impact.
• Adapt tone, style, and messaging for different audiences, products, and communication channels.
• Contribute creative ideas and storytelling approaches to support broader marketing and business objectives.
• Manage editorial calendars and identify opportunities to optimise content performance and engagement.
• Edit and review content to ensure clarity, accuracy, consistency, and adherence to brand guidelines.

Candidate Profile

The ideal candidate will have:

• Experience in content marketing, communications, copywriting, or journalism, preferably within financial services or another regulated industry.
• Knowledge of investment, savings, retirement, or wealth management products.
• Strong written and verbal communication skills, with excellent attention to detail.
• The ability to tailor messaging for diverse audiences while maintaining a consistent brand voice.
• Experience working collaboratively with multiple stakeholders across different functions.
• Strong organisational and project management skills, with the ability to manage competing priorities effectively.
• Familiarity with digital content platforms, content management systems, and analytics tools.
• A proactive and curious approach, with a passion for storytelling and continuous improvement.

Benefits

The organisation offers a competitive benefits package designed to support employee wellbeing, financial security, and professional development. Benefits may include:

• Performance-related bonus opportunities
• Pension contributions
• Life assurance
• Private healthcare
• Generous annual leave entitlement, with options to buy or sell holiday
• Enhanced family leave policies
• Sustainability-focused employee benefits
• Employee discount and wellbeing programmes
• Flexible working arrangements and modern collaborative workspaces