Dialler Analyst

Money Expert – Dialler Analyst

Location: Chester
Job Type: Full-Time
Salary: £28,000–£30,000 DOE

Money Expert is an independent comparison business looking for a Dialler Analyst to join our team. Reporting to the Dialler Manager, you'll optimise dialler performance across our contact centre, working closely with Team Managers, Operations Managers, and Contact Centre Managers.

Why Join Us?

Join a fast-paced, collaborative environment where your insights directly influence campaign performance, agent productivity, and customer outcomes. You'll drive continuous improvement through data-led analysis while helping maintain stable, effective dialler systems.

The Role

You'll manage dialler configurations, analyse performance data, ensure compliance, and support outbound sales campaigns to maximise productivity, contact rates, and conversions. We're looking for someone proactive, analytical, and focused on improving processes, automation, and operational efficiency.

Key Responsibilities

Optimise dialler performance to maximise productivity and achieve compliance targets
Build and maintain dialler campaigns accurately and efficiently
Monitor KPIs including contact rate, conversion rate, abandon rate, and agent occupancy
Provide reporting, insights, and recommendations to improve performance
Ensure compliance with regulatory and internal standards
Maintain dialler system stability and minimise downtime
Identify opportunities for automation and process improvement
Work closely with operations to align dialler strategy with campaign objectives
Skills & Experience

Experience managing dialler settings, pacing, retry logic, AMD, and call outcomes
Strong analytical skills with the ability to interpret data and make performance-driven decisions
Understanding of contact centre KPIs and dialler compliance requirements
Ability to troubleshoot issues and implement effective solutions
What We Offer

Competitive salary
28 days holiday (including bank holidays), plus an extra day per year of service
Career progression opportunities
Ongoing training and support
Company pension
Wellness & Wellbeing programme
MEX Rewards
Christmas and New Year shutdown
On-site parking
Equal Opportunities

Money Expert is committed to creating an inclusive workplace and welcomes applications from all backgrounds.

Ready to Join Us?

If you're interested in joining the team, click Apply Now
Only candidates based in UK and eligible to work in UK are allowed