Dispatch Manager

Our KB Distribution team are now looking for a Dispatch Manager to deliver exceptional service beyond our store doors.

Based in our iconic Knightsbridge location, this role sits at the heart of our delivery operation, ensuring every in‑store purchase reaches our customers seamlessly, safely and on time. Leading a dedicated dispatch team, you’ll play a key role in upholding Harrods’ renowned service standards while driving operational excellence across deliveries, post and courier services.

About the Role

In this role you will be responsible for overseeing the end‑to‑end dispatch operation for all in‑store purchases from Knightsbridge. Reporting to the Delivery Operations Manager, you will lead the Dispatch team to ensure all orders — including VIP and special deliveries — are packed, processed and dispatched to the highest standards, on time and in line with service level agreements.

You will manage the day‑to‑day performance of the dispatch operation, including people leadership, systems oversight and fleet management. This is a hands‑on, operational role that requires strong organisation, clear communication and the ability to respond quickly to changing priorities in a fast‑paced environment.

Key responsibilities include:

• Leading, coaching and developing the Dispatch team, ensuring productivity, engagement and adherence to Harrods policies and standards
• Managing recruitment, rotas, attendance, performance and training, including manual handling, forklift and hazardous materials compliance
• Overseeing all deliveries, van dispatch routes and driver productivity, ensuring road safety, vehicle checks and fleet maintenance are completed
• Managing the in‑house Post Room and Courier Desk, building effective relationships with external courier partners
• Ensuring accurate record‑keeping across deliveries, payroll, absences, productivity reporting and SAP scanning
• Maintaining smooth operation of dispatch systems and equipment, escalating issues to IT and the Delivery Operations Manager as required
• Upholding housekeeping, health and safety standards across all dispatch and warehouse areas

This role is fully on site, working 5 out of the 7 days a week.

Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.

About You

You will be an experienced operational leader who thrives in a logistics or distribution environment and is confident managing people, processes and performance. Comfortable leading from the front, you bring a calm, organised approach and are motivated by delivering a consistently high level of service.

You will:

• Have proven experience managing teams within a dispatch, logistics, warehouse or distribution setting
• Be a confident people manager, with experience in performance management, coaching and team development
• Have strong organisational and problem‑solving skills, with the ability to manage competing priorities
• Be comfortable working with systems, data and reporting to monitor productivity and service levels
• Demonstrate excellent communication skills and the ability to collaborate across departments
• Have a strong awareness of health & safety, manual handling and compliance requirements
• Physical fitness is important for this role due to its operational nature.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.

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