Facilities Manager/Supervisor

Facilities Manager/Supervisor
Entry/Mid-Level FM
Department: Property Team
Location: Bishops Stortford main site but multi-site travel required
Contract: Full-time 7.5hr day plus 1hr unpaid lunch break
Salary: £28,000 – £40,000 per annum depending on experience, reviewed annually
Requirement: Full UK driving licence & road legal / roadworthy vehicle

This job description is intended as a guide to the principal duties and accountabilities of the role. Responsibilities will evolve over time and should not be read as a permanent, exhaustive statement of the post.

Job Purpose
To deliver effective facilities management across an office portfolio, overseeing day-to-day operations, statutory compliance, and planned maintenance. The role requires strong contractor management, rigorous monitoring of service standards, and a commitment to maintaining safe, efficient, and high-quality workplaces that support occupier satisfaction and operational performance.

Duties and Responsibilities
Compliance & Health and Safety
Maintain 100% compliance across all assets - inspections, certificates, remedial works, and logs.
Support asbestos management, water hygiene, and other statutory programmes; training provided where required.

Operations, PPM & Reactive Maintenance
Maintain and optimise PPM schedules covering MEP/HVAC, life-safety, lifts, fabric, and grounds.
Monitor BMS, trend alarms, and energy consumption to reduce unplanned downtime.
Manage reactive maintenance through the helpdesk system, including call-outs and out-of-hours response, ensuring SLA compliance.
Lead the asset-tagging programme across the portfolio, ensuring all furniture, IT, plant, and equipment are correctly logged to maintain a complete asset database.

Supplier & Contract Management
Tender, appoint, and manage hard and soft services (M&E, cleaning, security, waste, lifts, landscaping, pest control) and refurbishment/fit-out projects.
Set and enforce SLAs/KPIs; conduct monthly performance reviews, site walks, and property audits.
Review RAMS and verify contractor insurances and competence.
Maintain accurate system records for all planned and reactive works; produce monthly reports tracking PPM completion, SLA performance, asset condition, and outstanding actions.

Occupier Experience
Serve as a principal point of contact for occupiers across the portfolio.
Co-ordinate office moves, fit-outs, and dilapidations.
Uphold front-of-house and wider service standards across serviced and managed workspace settings.

Budgeting & Financial Reporting
Prepare and manage service charge budgets, tracking variances and accruals.
Approve invoices within delegated authority, ensuring accurate coding and cost recovery.
Contribute to monthly board and asset reports covering compliance dashboards, PPM completion, risk, and savings.

Sustainability & ESG
Implement energy, water, and waste reduction plans in line with organisational ESG frameworks.
Support EPC/MEES improvement projects and social value initiatives.

Projects & Capital Works
Scope minor works and develop business cases; manage contractors, H&S compliance, quality control, and handover.
Support lifecycle planning and capital replacement programmes.
Assist with project planning, co-ordination, and progress tracking to deliver works on time and within budget.
Carry out surveying and condition assessments to inform project scopes, asset lifecycle forecasts, and refurbishment planning.

People & Safety Culture
Lead toolbox talks and safety briefings; champion a proactive safety culture.
Maintain high service standards and contribute to the team’s KPI performance.

Skills & Behaviours
Calm, accountable operator with strong client and customer service skills.
Commercially astute — able to discuss each asset with confidence, including service charge mechanics.
Data-driven; comfortable working with dashboards, BMS trends, and root-cause analysis.
Organised and disciplined, with the ability to prioritise and communicate clearly in writing.

Salary & Benefits
Salary: £28,000 – £40,000 per annum depending on experience, reviewed annually
Car allowance: £4,200 per annum (£350 per month), paid via payroll
Mobile phone: Company mobile provided
Holiday: 25 days per annum plus bank holidays; business closure between Christmas and New Year at no cost to annual entitlement
Pension: Auto-enrolment in accordance with statutory requirements
Health Cash Plan: Membership provided
Death in Service: 2 × annual salary
Only candidates based in UK and eligible to work in UK are allowed