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IT Support Engineer - London

icon building Company : Ekco
icon briefcase Job Type : Full Time

Number of Applicants

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000+

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Job Description - IT Support Engineer - London

About Ekco

Founded in 2016, Ekco is now one of the fastest growing cloud solution providers in Europe!

We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients’ existing technology investments.

In a few words, we take businesses to the cloud and back!

We have over 1000 highly talented and supportive colleagues (and counting) across a number of regional offices in the UK, Benelux & Ireland.

The Role

Ekco are seeking a customer-focused IT Support Engineer with a strong technical support background. The team is dedicated to Ekco's Legal and Chambers clients and consists of one Team Leader and multiple engineers, further supported by a head-office based dedicated team. This role has a primary base of operations in our Chancery Lane office.

Reporting to the Legal Team Leader, you will manage your ticket queues and be expected to handle the more technical tickets and deal with client technical escalations. This will involve using our ticketing system to manage all streams of work and coordinating queues. Liaising with the Team Leader, you will ensure that a joined-up approach to service delivery is meeting client expectations and Ekco's Values.

This position is high-profile and requires an individual with extensive IT Service experience. The clients are all from a legal background, often dealing with Solicitors/Barristers; their tickets are often highly time-critical and of a sensitive nature. It’s for these reasons we need to ensure that Customer Service is at the forefront of everything we do, with communication being the driving factor to meet client expectations. A proactive nature for problem-solving is imperative.

Key Responsibilities

  • Manage Daily Walkaround Checks for London-based legal clients
  • Manage All Open Tickets for VIP clients
  • Take ownership of client issues with a proactive approach to resolve
  • Manage service desk tickets in accordance with client SLAs
  • Produce relevant or required process documents to improve the overall service of the support desk function
  • Support alongside our PMO to scope and deliver projects
  • As a Senior IT Support Engineer, familiarisation with the below technologies is expected:
    • Windows Server 2022/2019/2016
    • Azure & MEM
    • Windows 10 desktop systems
    • Hyper-V
    • Active Directory
    • Deployment Services – Intune/Group Policy/WDS
    • Networking (Switching/VLANs/Routing/Firewalls)
    • Managed Antivirus
    • Enterprise Wireless administration
    • Powershell
    • Desirable but not essential: AZ900/AZ104/CompTIA Network+/CCNA

Benefits/Perks

  • 25 days leave + public holidays
  • 1 day Birthday leave per year
  • Company Pension Scheme (employer contribution 5%) + flexible salary sacrifice
  • Employee Assistance Programme (EAP) - access to dedicated mental health, emotional wellbeing and general advice
  • EkcOlympics - a global activity for fun!
  • Learning & development - Unlimited access to Pluralsight learning platform
  • A lot of responsibilities & opportunities to grow (also internationally)

Why Ekco

  • Microsoft’s 2023 Rising Star Security Partner of the year
  • VMware & Veeam top partner status
  • Ranked as 4th fastest growing technology company in the Deloitte Fast50 Awards
  • Ekco is committed to cultivating an environment that promotes diversity, equality, inclusion and belonging
  • We recognise the value of internal mobility and encourage opportunities for internal development & progression
  • Flexible working with a family-friendly focus is at the core of our company values

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Original job IT Support Engineer - London posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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