Number of Applicants
:000+
Aggregate function: Technology
Business Area: VBTS VF Bus. Technology Sol.
Posting Country: United Kingdom
Full Time / Part Time: Full Time
Contract Type: Permanent
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Location: Birmingham (Full-Time On-Site)
Salary: Excellent basic salary, Shift Allowance, Bonus and Vodafone Benefits
Working Hours: 24/7 Shift
What You'll Do
A key customer facing role, providing professional expertise on the day to day management of the customers strategic network and in the handover of services from Provide to Assure. As and when required to assist in project delivery on behalf of the customer with the ability to troubleshoot and resolve issues. Liaise with both customer, Vodafone internal technical groups and external suppliers to deliver all Provide related activities within SLA timescales. Ability to effectively operate and integrate into a customer environment showing strong interpersonal skills and a high degree of enthusiasm. Services, utilising dedicated NMS. This role will be one of a number of 24*7 shift roles, including the pro-active communications with the customer.
Key Accountabilities
Who You Are
What We Offer
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.
Together We Can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.
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