Social Value & Community Manager

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Job Description - Social Value & Community Manager

Role overview:

Responsible for understanding & delivering social value & community KPI’s across multiple projects regionally. Project manage the delivery plan to achieve KPI’s in line with Hill’s wider Group Social Value strategy.

Supports input to bids with examples of best practice, good news stories and case studies & manages client & stakeholder relationships on a regional level. To be the first point of contact for residents who have concerns or queries regarding the works being carried out in or around their home. Provide information and support, ensuring any disruption is kept to a minimum.

Role Scope:

Accountable for social value delivery across multiple projects in the regional business units, of varying contract sizes

Accountable for achieving and reporting KPI’s at project & regional level & supporting wider Group Social Value projects

Responsible for resident engagement on a project-by-project requirement basis

Key Internal/External Relationships:

Internal: Reporting to the Group Social Value Manager & dotted line with the Regional Directors. Key relationships with Project Teams, Social Value & Community Managers, Communications Team, Head of Regeneration, Development Managers & Bid Team / Pre-construction Team, Supply Chain Manager, Sales Team

External: Clients & Joint Venture Partners, Local Governments, Stakeholders i.e., DWP / JCP, Job Brokerages, Local Colleges & Schools, Charities & Community Organisations, Residents and Community, Supply Chain partners

Success Measures:

Develop social value delivery plan including yearly & quarterly KPIs

Identify & engage local partners, ensuring appropriate SLAs are in place

Develop a strategic approach to delivering SV programmes, understanding funding opportunities

Effectively manage client relationships, understanding their priorities for SV impact

Performance manages supply chain delivery of social value ensuring timely delivery & reporting

Writing client & group reports in line with requirements, preparing accurate & realistic progress reports

Proactive in using social media such as LinkedIn to promote Hill Group SV activities adhering to comms guidelines

Provide bid support through case studies & input into drafts

Be the interface between the company and the client on resident issues

Managing appointments for project team with residents, i.e., legacy projects & colour choices

Attend resident meetings and events, prepare newsletters & community updates

Skills, Experience and Attributes:

Knowledge of the construction industry (preferred not essential)

Previous experience of working in a community-based role i.e., Social Value / Community Investment Advisor or Resident Liaison Officer

Project management experience

Time Management able to prioritise multiple tasks & projects

Effective communication skills, verbal and written

Influencing & negotiation skills

Ability to set & achieve targets

Computer Literate


Flexible (there will be occasions where meetings / events are evenings or weekends)
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