Number of Applicants
:000+
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Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity to learn, innovate, and grow as one team.
About the team
Governance and Experience is a global team aiming to build a safe and trustworthy marketplace for users and partners. We value user experience and work on policies, rules, products, and systems to ensure quality. We are looking for passionate talents to join us, to build a commerce ecosystem that is innovative, secure, and intuitive for our users.
The Selling Partner Support (SPS) team is seeking an SOP & Resolution Program Manager who will be responsible for building robust processes, identifying opportunities for improvement when dealing with escalated cases to enable front-line teams.
Roles and Responsibilities
Qualifications
Minimum Qualifications
- Bachelor's degree or equivalent practical experience required.
- 3 years of operations, program, or project management experience, ideally involving SOP development.
- Familiarity with executing, contributing to, and creating SOPs.
- Demonstrates effective, clear, and professional written and oral communication.
- Ability to work with Italian and English in a professional setting.
Preferred Qualifications
- Experience in Commerce or platform is a plus.
- Lean Six Sigma Yellow+ Belt is a plus.
- Proven experience of working with multiple stakeholders across regional markets.
- Proven experience working cross-functionally with tech and non-tech teams.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. We are passionate about celebrating our diverse voices and creating an environment that reflects the many communities we reach.
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