Customer Service - AT HOME - Part Time - $15.00/HR (678-362)

When you come onboard at Sun Country Airlines, you are joining an experienced team of driven and talented employees. We affordably connect guests to their favorite people, places and memories, and we do it by cultivating a culture that encourages our team to pursue their passions in the air and on the ground - allowing you to Fly at the Speed of Life. We take pride in our company, culture, and comradery, and would love to have you join us.Job DescriptionAs a Reservations Specialist you will join a team that is focused on servicing customers in planning and purchasing of Sun Country air only and vacation packages products, as well as assisting customers with existing reservations that require changes and modifications. The key skills needed to excel at this position are providing friendly, courteous service, effective sales techniques, and a desire to create memorable travel experiences. Successful candidates will enjoy the opportunity to work from home, K401 opportunities, and travel benefits.Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Provide timely and courteous responses to incoming phone calls.Determine customer needs by asking effective qualifying questions; offer the appropriate options that match their needs.Provide excellent customer service while making each call as efficient as possible.Actively upsell products and services that match customer needs.Promptly inform leaders of any problems and unusual circumstances such as reporting system issues or trending customer concernsAny other duties assigned by management.Supervisory ResponsibilityNoneQualifications and Education RequirementsHigh School diploma or general education degree (GED)Customer service, call center or related customer contact experienceDemonstrated knowledge and aptitude to use computers and related technology skillfully, including proficient typing skills.High attention to detailExcellent communication skills (verbal, listening and written)Strong organizational skillsGood reasoning, problem solving skills.Ability to work from home in a distraction free environment, behind a closed door, and have hard wired connection to your modem of at least 10 mbps.Availability to be flexible in a part time employee model, with the ability to work nights, holidays, and weekends.Training availability - training will be held Mon-Fri and will last 4 weeks and will be conducted virtually.Training start date: August 30,2021Training end date: September 24, 2021Training time: 3:00 PM to 8:00 PMEmployees must reside within commuting distance (one hour drive) of Sun Country HeadquartersPreferred SkillsTravel industry experienceWork EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones photocopiers, filing cabinets.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands or finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance, and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.)AAP/EEO StatementIt is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Sun Country Airlines is an E-Verify Employer. We participate in the web-based system that allows the company to verify the identity and employment eligibility of newly hired employees by electronically matching information provided by employees on the Form I-9, Employment Eligibility Verification, against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS).Sun Country Airlines is a Zero Tolerance Drug-Free Workplace for all Safety-Sensitive functions. [1] A safety-sensitive function, as described in 14 CFR part 120, 120.105 and 120.215, includes a flight crewmember, flight attendant, flight instructor, aircraft dispatcher, aircraft maintenance or preventive maintenance, ground security coordinator, aviation screener, air traffic controller, and operations control specialist. I understand and acknowledge that I will be required to undergo a DOT/FAA pre-employment drug test for the following prohibited drug (as defined in 49 CFR 40.85) prior to being hired or transferred into a Department of Transportation (DOT) safety-sensitive position as defined in 14 CFR part 120[1]: All prospective employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP).Job Location Minneapolis, Minnesota, United States Position Type Full-Time/Regular Salary 15.00 - 15.00 USDApply