Client Navigator - Lvl I - Patient Relations (Temporary)

Marketing Statement




Kings County Hospital Center has a rich legacy for its pioneering role in medicine. Today, with over 625 beds, our hospital remains on the cutting edge of technology and provides the most modern procedures with state-of-the-art equipment. Built in 1831 as a one room infirmary for publicly supported care of the sick, Kings County Hospital Center continues to be a leading healthcare facility whose mission is to provide care to everyone regardless of their ability to pay. The hospital provides a wide range of health services, and specialties are offered in all fields of modern medicine. More than 200 clinics provide a wide array of ambulatory care services.

Job Description




Shift: I (12:00AM – 8:00AM) (Temporary)
PURPOSE OF POSITION
To provide excellent customer service, accurate information, and way-finding to our patients, guests, and vendors at the main entrance to our facility in accordance with our mission and values. To accurately maintain our visitation processes.
 
AREAS OF RESPONSIBILITIES
Responsible for identifying patient/visitor-related customer dissatisfiers at the information desk and to respond in real time. To help navigate patients and guests and to provide adequate coverage on a daily basis.
 
SUMMARY OF DUTIES AND RESPONSIBILITIES
Follow all protocols and policies related to patient’s bill of rights.
Follow all protocols and policies related to patient visitation.
Greet and interact with all persons in a courteous and professional manner.
Answer all inquiries (in-person, telephonic, email) in a timely, professional, and courteous manner.
Provide accurate information in response to all inquiries and direct concerns/complaints to the appropriate department for follow up.
Maintain patient information in accordance with HIPAA.
Accurately and professionally provide appropriate visitation access through the processing and distribution of visitor passes.
Model and embody ICARE in all behaviors, as well as the person-centered care philosophy that supports our caring culture.
Perform other duties as assigned.
Minimum Qualifications




Assignment Level I

1. High School diploma or GED; and

2. One (1) year of full-time customer service experience; and

3. Good written and oral English communication skills; and

4. Computer skills, including word processing, spread sheet and/or database software programs

Assignment Level II

1. High School diploma or GED; and

2. Two (2) years of full-time customer service experience, including one (1) year of supervisory/administrative experience; and

3. Good written and oral English communication skills; and

4. Computer skills, including word processing, spread sheet and/or database software programs

How To Apply




If you wish to apply for this position, please apply online by clicking the "Apply Now" button.

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