Case Manager Supervisor

Compensation

• Salaried, exempt
• New hires can expect to be placed on our starting wage scale of $72,924 to $87,817 per year
• It may be possible to earn more over time up to $102,793 per year

Work Schedule

• Full time, M-F with Saturday rotation 3-4 times per year
• 8a-5pm
   

Who We Are

Unity Care NW is a private, non-profit, federally qualified health center (FQHC) that has been proudly and successfully serving the greater Whatcom County area since 1982. With clinics located in Bellingham & Ferndale, we offer comprehensive primary medical, behavioral health and dental care, as well as pharmacy services to a diverse and often underserved patient population of all ages. Employing more than 300 caring and compassionate employees, our mission is to increase the years of healthy life in the people & communities we serve.

What We Value

• Respect
• Integrity
• Accountability
• Collaboration
• Innovation

We strive to demonstrate our Values in Action in all that we do. We value each individual on our team and aim to onboard a workforce of the very best talent, whose ambitions and values align with ours.

Job Summary

Our Case Manager Supervisor is responsible for overseeing the day-to-day operations and tasks performed by our Case Managers (CM) and Community Health Workers (CHW) and ensures adequate coverage in all UCNW locations. The Case Manager Supervisor provides leadership and support to both teams.
 

Primary Responsibilities Include:

• Provides supervision to departmental staff
• Manages timesheets and schedules for staff to ensure adequate coverage
• Provides support to teams and other departments as needed
• Initiates and leads case consults and care coordinator efforts with staff
• Supports systems work to strengthen UCNW's care coordination for patients
• Leads patient engagement quality improvement efforts, achieves quality performance metrics and document expectations

What We Offer

• A friendly and collaborative team environment
• A competitive compensation package

Loan Repayment Application Opportunities

• Employment at UCNW counts towards eligibility for Public Service Loan Forgiveness – details can be viewed at Federal Student Aid.

 While employes at UCNW are eligible to apply for these loan repayment awards, receipt is not guaranteed.

Generous Benefits:

• Medical, dental, & vision insurance
• 401(k) retirement plan with employer match after 1 year of eligibility
• 6 paid holidays
• Generous paid time off starting at 160 hours accrued in Year 1 of eligibility gradually increasing to 248 hours per year over 10 years
• Other paid leaves for Bereavement, Jury Duty & Bone Marrow/Organ Donation
• Life/AD&D insurance
• Variety of optional insurances including Supplementary Life/AD&D, Short Term and Long Term Disability, Critical Illness, Accident, and Travel as well as Identity Theft Protection
• Flexible Spending Account
• Employee Assistance Program
• Alternative transportation incentives
• Healthy Living reimbursement
• Unique programs including Medical Hardship Payroll Loans, Employee Referral Bonuses & Will preparation services
• Continuing Education
• Reimbursement of WA State license renewal fees

• Ability to travel between UCNW locations and within service area for patient outreach.
• Possesses a basic level of written and verbal communications skills, computational and computer skills and mathematical knowledge at a level typically acquired through completion of a general studies high school program.
• Experience working in a community health center and familiarity with social services in Whatcom County, or equivalent relevant lived experience preferred. 
• Experience mobilizing resources for low-income or underserved populations strongly preferred.
• Possesses a full understanding of all aspects of the profession or trade that are used within UCNW.
•  Minimum one (1) year of supervisory experience required.
• Minimum one (1) year Case Manager, Community Health Worker, or social services experience required.
• Ability to work in a fast-paced, community health center environment with frequent interruptions, patient interactions, and occasional emergency situations.
• Ability to work outside normal clinic hours periodically, which may include weekends and evenings.
• Excellent time management and organizational skills with the ability to meet deadlines and work under pressure with frequent interruptions.
• Ability to understand and respond effectively and with sensitivity to a diverse population.
• Knowledge of health insurance options including Medicare, Medicaid, private insurance, and managed care programs preferred.
• Keyboarding speed of 30-40 wpm and data entry skills; accuracy is essential.
•  Ability to communicate multilingually, a plus.  

To Apply

Visit our Careers Page at www.unitycarenw.org and contact Tami Livingston, HR Generalist, at [email protected] or 360-676-6177. For news on our organization & future job postings, please follow us on LinkedIn at https://bit.ly/363mfhv!

If you feel this job posting is missing any required compensation or benefit information, please contact [email protected]. Other questions can be addressed throughout the recruitment process for candidates selected to move forward.

Unity Care NW has an Employee Health Program for the safety of our patients and staff. The program requires all new employees to have up to date vaccines for influenza and strongly encourages up to date vaccines for COVID-19. More information about this program is provided throughout the recruitment process.