Credit Operations Associate

Who We Are: 

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION:

This role will deliver dependable administrative and operational support to credit and finance teams, manage customer accounts and credit documentation with integrity and accuracy. Through collaboration, efficiency, and a commitment to compliance, to ensure seamless credit operations in a dynamic wholesale environment—always prioritizing customer satisfaction and trust.

MAJOR ACCOUNTABILITIES:

Sundry Invoice Processing

• Coop Advertising, monthly allowances

• Process post invoice adjustments

Payment Processing

• Post payments accurately to customer accounts.

• Monitor incoming payments and ensure proper application.

Account Reconciliation

• Post Audit customer accounts requiring invoice and payment offsets

• Compile daily, weekly and monthly payment reports for various business units

Reporting

• Assist with month-end closing and financial reporting.

• Support audits and provide documentation as needed.

Other ad hoc finance duties as required where the business has requested further analysis.

REQUIREMENTS FOR SUCCESS:

• 3-5 years of experience in accounts receivable or a related field.

• Associate’s or Bachelor’s degree in Business Administration or related field.

• Problem-Solving: Ability to analyze and reconcile transactions.

• Attention to Detail: Ensuring accuracy in financial records and compliance with regulations.

• Time Management: Prioritizing tasks and managing time effectively to meet deadlines.

• Multitasking: Handling multiple responsibilities simultaneously without compromising quality.

• Documentation: Keeping detailed records of collections activities and preparing reports.

• Microsoft D365 F & O or Basic working knowledge of ERP platform

• Excel: Basic functions along with working knowledge of standard formula, functions a plus.

• Power BI, Salesforce, Billtrust

• Ability to work efficiently in a hybrid office environment

Regular Associate Benefits 

Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks – opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs – that encourage our associates to grow personally as they develop professionally. You’ll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword – it’s part of our culture.

Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.

Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.

Flexible Work Schedule

For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our North American hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while maintaining flexibility for associates. New Balance Associates currently work in office three days per week (Tuesday, Wednesday, and Thursday). Our offices are fully open, and amenities are available across our North American office locations. To continue our focus on hybrid work we have introduced “Work from Anywhere” (WFA) for four weeks per calendar year. This model will help us enhance our culture while continuing to maintain elements of flexibility.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran, or any other protected status.