Information Technology Manager

Blue Ridge Companies is seeking an Information Technology Manager to join our Blue Ridge team.

The Information Technology Manager is responsible for maintaining and monitoring an effective Information Technology (IT) environment. This position’s primary duties fall into the following five categories: 1) Information Security & Business Continuity; 2) Infrastructure & Systems Management; 3) IT Operations & Strategic Planning; 4) Technical Support & Training; 5) Training & User Support; 6) Administrative & Vendor Coordination

What You'll Do:

Information Security & Business Continuity

• Maintain network security, data integrity, system reliability, backups, disaster recovery, and business continuity processes, including coordination with third-party vendors and managed service providers supporting infrastructure, cloud services, cybersecurity, and data protection. 
• Secure systems against internal and external threats while managing remote access, user credentials, administrative access, software licensing compliance, and third-party vendor access controls.

Infrastructure & Systems Management

• Oversee IT infrastructure including servers, networks, VOIP, email system, telecommunications, hardware, software systems, managed technology      solutions working with vendor partners. 
• Install upgrades, patches, and system enhancements while troubleshooting technical issues, maintaining software interfaces, and coordinating support with third-party vendors and service providers.
• Manage equipment lifecycle planning, maintenance, replacements, technology upgrades, and vendor-supported infrastructure initiatives.

IT Operations & Strategic Planning

• Develop and maintain IT policies, procedures, budgets, and operational standards aligned with organizational goals.
• Evaluate technology needs, recommend solutions, oversee  implementations, and support system integrations.
• Research emerging technologies and recommend process and infrastructure improvements.

Technical Support & Training

• Provide technical support and troubleshooting for hardware, software, networking, mobile devices, and proprietary systems,      coordinating with third-party vendors and service providers when necessary..
• Deliver excellent customer service through issue resolution, user support, documentation, follow-up communication, and coordination with      external vendors when escalation is required.
• Coordinate user training on software applications, computer operations, cybersecurity awareness, IT best practices, using third-party      systems or platforms.

Administrative & Vendor Coordination

• Maintain software licensing, equipment inventory, IT documentation, digital records, support tracking systems, and vendor service agreements. 
• Assist with email system administration, configuration, deployment, and coordination with third-party hosting or cloud service providers. 
• Coordinate with operations teams, vendors, contractors, managed service providers, and other third-party partners to support organizational technology needs and ensure service delivery expectations are met

Certificates, Licenses, Registrations: A valid Driver’s License is required which will be re-verified during each annual performance review.

Education/Experience:  A combination of experience and education with a concentration in information technology is preferred.

You're Good At:

• Problem Solving – Identifies and solves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information; Proficient in the English language.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings; Proficient in the English language.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.