Marketing Operations Associate - Campaign Ops

About Us

About the Team

Are you ready to shape the future of sports fan engagement on a global scale? Fanatics is building a leading global digital sports platform; with the Fanatics App positioned as the front door to fandom. Our vision is to connect with sports fans across their digital journey, creating a sense of community and shared passion. We're building an integrated, personalized, and immersive experience across all Fanatics businesses, igniting the power of sports to foster connections, inspire change, and drive community. We're a team that values collaboration, creativity, and the power of sport to unite people worldwide. The Fanatics App team seeks an operations associate to support campaign execution and analytical insights across FES digital product surfaces. This role is designed for a detail oriented problem solver with a strong operational mindset. You will be responsible for operationalizing campaigns, maintaining content/promotional accuracy, and producing insights that inform decision making across Marketing, CRM and Product. This role blends hands on execution with continuous process improvement and reporting rigor.

Responsibilities:

Campaign & Promotion Operations

• Support the creation, execution, and monitoring of marketing and promotional


• campaigns across the Fanatics App for ecosystem marketing.


• Collaborate with Marketing, CRM, Commercial, Product, Legal, and Customer Service to ensure campaigns are operationalized correctly end to end.


• Assist in briefing and QA’ing creative assets tied to campaigns.


• Troubleshoot operational issues and support launch adjustments to protect the customer experience.

Process Improvement & Workflows

• Identify opportunities to streamline workflows and improve operational processes across Marketing, CRM, Product, and Support.


• Recommend data driven improvements to structure, execution, and measurement.


• Champion the end to end customer experience through operational excellence.

Qualifications:

• 1–3 years of experience in operations, analytics, marketing operations, or a related role.


• Strong analytical mindset with experience working in data driven environments.


• Familiarity with the sports calendar and landscape


• Highly detail oriented with experience owning workstreams.


• Curious, fast learner with a willingness to dive deep into new systems and operational models.


• Collaborative, empathetic team player comfortable working cross functionally.


• Bachelor’s degree in Business, Marketing, Analytics, Sports, or related field.


• Willingness to work flexible hours including occasional evenings or weekends as needed.

Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process.

For information about our benefits, please visit https://benefitsatfanatics.com/

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