Mitigation Field Supervisor

About Our Client:

Our client is seeking a Mitigation Field Supervisor to join their franchise organization, which provides cleanup and repair services for residential and commercial properties damaged by water, fire, mold, storms, or other disasters. With a 50-year legacy rooted in innovation, resourcefulness, empathy, and outstanding customer service, our client has pioneered many of the industry’s processes and services, helping shape the modern property damage restoration landscape.

Their franchise network is dedicated to delivering the highest quality services across communities, towns, and cities throughout North America. With a synergy of excellence, expertise, and experience that is second to none, their passion for quality drives everything they do.

This franchise serves the San Marcos and surrounding areas.

Job Summary:

The Mitigation Field Supervisor oversees field operations for water, fire, and mold projects, handling job scoping, crew coordination, and documentation. This role requires strong problem-solving, customer communication, and the ability to work with insurance adjusters. Candidates must be IICRC-certified (Water, Mold, Fire) and proficient with DASH, MIC, and Xactimate. Responsibilities also include equipment tracking and vehicle upkeep.

Job Responsibilities:

• Scope and document mitigation jobs accurately and thoroughly using systems such as DASH and MICA
  
• Coordinate field crews, manage job takedowns, and ensure proper documentation is completed
  
• Serve as a key point of contact for insurance adjusters, demonstrating flexibility and professionalism
  
• Maintain strong communication with customers, providing updates and setting expectations with clarity and care
  
• Represent the company in the field with strong people skills and professional email communication
  
• Track and maintain all mitigation equipment and ensure tech vehicles are clean, stocked, and properly serviced
  
• Troubleshoot challenges on the job and keep projects progressing efficiently
  
• Utilize RMS, Xactimate, and other relevant software to manage documentation and reporting
  
• Maintain active IICRC certifications in Water (WRT), Mold (AMRT), and Fire/Smoke Restoration (FSRT preferred)
• Supervise approximately 3 techs, with crews varying by project

Qualifications:

• Proven background in the restoration industry; industry certifications required
  
• Field leadership experience; must be comfortable leading crews and actively working on-site
  
• Demonstrated ability to be hyper-aggressive and persistent when driving tasks and timelines
  
• Maintains discipline and urgency while using tact and professionalism
  
• Composed and calm under pressure; thrives in high-stress, fast-moving environments
  
• No tolerance for drama; promotes a focused, team-oriented work culture
  
• Must be reactive and quick to respond to changing job needs and site conditions
  
• Exceptional communicator, both verbally and in writing
  
• Tech-savvy, especially with restoration documentation tools and systems (e.g., DryTrack, MICA, DASH, X)
  
• Strong team player who collaborates closely with the Owner, Project Coordinator, and other team members
• Willingness to share on-call duties as part of the rotation

Compensation & Benefits:

• $65,000 - 75,000 base + performance-based bonus structure
• Subsidized health and dental
• Optional vision
• 6 paid holidays
• PTO after 6 months
• Accrued sick pay 40 hours
• 401(k) after 1 year
• Vehicle allowance

Posting Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.