Operations Coordinator - Cary, NC

Do you have scheduling and office management experience? Do you want to help children thrive? If you said yes, come and join our admin team supporting passionate behavior therapy professionals as they provide treatment to children and families in our community! As the Operations Coordinator for our Cary clinic, you will assist the Clinical Director in managing the administrative functions that keep our services running smoothly! Make a difference in the lives of children and the staff who support them daily!

Operations Coordinator Responsibilities:

Scheduling:

• Maintains Client CentralReach labels as it pertains to their assigned clinics
• Documents communication and cancellations accurately and in timely manner
• Maintains accurate schedules along with staff and client availability for assigned locations
• Generates scheduling and billing reports and maintains assigned clinic lists
• Works with the clinical team to ensure timely session conversion and signatures
• If coverage is needed, assist or fill in for administrative support

Administrative Support:

• Partners with Operations Managers for drive folder and file organization
• Evaluate, report and correct risks/compliance concerns
• Work with other departments for timely paperwork and task completion
• Assists in the completion of accreditation tasks and responsibilities
• Completes work accurately and timely, meeting deadlines

Customer Care:

• Provide excellent customer service to clients, external and internal business partners
• Maintains office supply inventory as needed.
• Maintains a presentable environment for our clients, their families, and staff including daily sanitation and upkeep as needed
• Completes or assists in the completion of client file requests
• Partners with the Client Service Management team to assist in gathering paperwork requests (authorizations, consents, Explanation of Benefits, etc.)

Core Values:

• Maintains positive, productive, and collaborative working relationships with staff, clinical team, management, and customers including families and third party stakeholders.
• Maintains confidentiality of Personal Health Information (PHI) and other privileged information
• Performs other responsibilities as assigned

• HS Diploma required; Preferred: Bachelor's degree in a relevant field (e.g., psychology, social work, business administration).

• Experience in operations coordination/administration and behavior analysis.
• Strong organizational, communication, and problem-solving skills.
• Ability to work collaboratively in a multidisciplinary team.

This role provides a unique opportunity for an individual to contribute to the operational efficiency of the organization while making a positive impact on the lives of children and families.

• Access to National University with 15% discounted rates towards coursework

• Employee Assistance Program (EAP) (available to all employees)
• Health/vision/dental Insurance (eligible employees)
• 401K plan (both part-time and full-time eligible)
• Earn PTO (full-time employees)
• Generous Employee Referral Program

WHO WE ARE

We build a nationwide community of compassionate individuals for one purpose; to serve others selflessly. Children and adults with behavioral needs deserve empathetic and functional ABA support from dedicated professionals. Patterns is a center-based, in-home, and school provider of behavioral services to families with children diagnosed with ASD and other developmental disabilities. We are currently expanding our services and are looking for career-minded, experienced ABA Superheroes to join our team. At Patterns, you will find a professional, ethical, structured, respectful, caring, and fun work environment where you can reach your career goals! Together, we are Patterns, a team like no other.

We aim to be different. Service and Integrity of our clients is our utmost concern and priority. We maintain a culture of relentless optimism as we do what we've been called to do.