Program Manager, Add to Delivery, Delivery Experience

Program Manager, Add to Delivery, Delivery Experience

Job ID: 2851463 | Amazon.com Services LLC

How often do you get the chance to be a founding member of a team building a game-changing delivery experience that will WOW customers? If you're excited to join a startup-style team, contribute bold ideas, and shape Amazon's delivery future with an impact visible at the SVP level, this is the opportunity for you.

The Add to Delivery team is seeking a highly motivated and experienced Program Manager to oversee and drive both the Add to Delivery and Forward Deploy of Inventory initiatives. In this role, you will collaborate with diverse teams, stakeholders, and leadership to ensure alignment on objectives, deliverables, and timelines. You will act as the central point of coordination, tracking progress, identifying risks, and delivering outcomes that support the organization's goals.

You dive deep into complex challenges but deliver simple, innovative solutions for customers. You are a trusted partner, a persuasive communicator, and someone people love working with. Most importantly, you are driven to pioneer new experiences, put the customer first, and challenge the status quo.

Key job responsibilities

1. Program Strategy and Execution: Define program objectives, milestones, and success metrics. Develop and manage comprehensive project plans.
2. Cross-Functional Collaboration: Coordinate efforts across multiple teams to ensure alignment and effective communication.
3. Risk Management: Identify risks early, develop mitigation strategies, and address roadblocks to maintain program momentum.
4. Stakeholder Management: Act as the primary contact for stakeholders, providing regular updates and facilitating decision-making.
5. Performance Monitoring: Track and report on program performance using appropriate metrics and tools.
6. Continuous Improvement: Leverage insights and feedback to improve processes and ensure successful future program execution.

About the team

We consider ourselves a start-up team with a big vision, a charter to build and “anything is possible” mindset when faced with highly ambiguous and complex problems. We are a highly collaborative and high-energy team that isn’t afraid to swing for the fences or exceed expectations even on tactical projects.

BASIC QUALIFICATIONS

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

PREFERRED QUALIFICATIONS

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.