Project Manager, Operations - Hybrid

What you’ll need to succeed as a Project Manager, Operations at XPO

Minimum qualifications:

• Bachelor’s degree in an analytical, operations management or business fields or equivalent related work or military experience


• 1 year of experience in operations or sales, preferably in logistics or manufacturing


• Project management experience


• Excellent communication and leadership skills


• Experience with Microsoft Office (Word, Excel and PowerPoint)

Preferred qualifications:

• Master’s degree


• Lean or Six Sigma Certification and/or PMP


• Experience in a customer-facing role


• Microsoft Project experience


• Salesforce experience


• The self-motivation to work well with minimal supervision or in a team environment

About the Project Manager, Operations job

Pay, benefits and more:

• Competitive compensation package


• Full health insurance benefits are available on day one


• Life and disability insurance


• Earn up to 15 days of PTO over your first year


• 9 paid company holidays


• 401(k) option with company match


• Education assistance


• Opportunity to participate in a company incentive plan

What you’ll do on a typical day:

• Create and manage cohesive project programs and plans with identifiable critical paths, task dependencies, risk/issue mitigation processes and major milestones


• Work with business process owners to identify and scope areas of opportunity across customer experience, premium services, sales enablement and operational improvement initiatives


• Support projects tied to XPO sales initiatives, including process improvements, system enhancements, sales workflow optimization and cross-functional execution with Sales, Pricing, Operations, and Technology teams


• Help develop new service offerings by coordinating project plans, tracking deliverables and ensuring teams are aligned on customer requirements, service expectations and business outcomes


• Partner with Customer Experience and Customer Onboarding teams to support new customer service implementations, workflow opportunities and projects that improve speed, accuracy and customer experience


• Use KPI’s and operational reporting to monitor project status and performance and make data-driven decisions


• Address roadblocks, bottlenecks and challenges as they arise through problem solving, proactive communication and strategic adjustments


• Provide leadership for project execution for both internal departments and external clients; offer direction and guidance to the project team and communicate project requirements to internal and external stakeholders


• Build strong relationships and collaborations with senior leadership to support company goals


• Develop presentations that illustrate solution components and value propositions


• Support other project managers and project team members as needed

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. 

Review XPO's candidate privacy statement here.