Customer Service Representative

TopView is a fast-growing sightseeing and local experiences company offering a wide range of experiences across major cities in the U.S. and London. Our offerings include TopView Hop-On Hop-Off bus tours (available in New York City and London), Tea Around Town - a unique experience bus tour now operating across major U.S. cities (including New York, Los Angeles, Miami, Chicago, Dallas, Houston, and more), cruises, and bike rentals.

We serve thousands of guests daily and continue to expand into new markets, making this an exciting opportunity to join a rapidly growing, high-volume operation where your work directly impacts the customer experience.

Rate: $12.00/hour
Schedule: Open availability required based on operational needs; Friday through Monday and holiday availability are required, including evenings

What You’ll Do

• Handle customer inquiries (emails and chat) across multiple U.S. cities and international locations, including London, UK
• Assist customers with bookings, changes, and general inquiries
• Manage high-volume escalations with professionalism and confidence
• Follow company policies and escalation protocols
• Accurately document interactions in Zendesk (or similar CRM)
• Work in a fast-paced, high-volume environment

What We’re Looking For

• Strong communication and problem-solving skills
• Experience handling customer escalations, complaints, and high-pressure interactions
• Ability to multitask and stay organized under pressure
• Reliable, professional, and able to work independently
• CRM experience (Zendesk is a plus)

Requirements

• Must be available for overnights, weekends, and holidays
• Must have a reliable computer, internet, and headset
• Must have a quiet workspace
• Must be dependable — attendance and punctuality are critical
• Bilingual is a plus (English and Spanish)

Additional Info

• Fully remote position (equipment not provided)
• High-volume environment — must be comfortable handling back-to-back interactions
• Opportunities for part-time and full-time schedules

Apply If You

• Stay calm and professional in high-pressure situations
• Are reliable and consistent in a remote role
• Can work independently and take ownership