Software QA Analyst - Hybrid - Norcross, GA

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USAN is seeking a driven individual to join our team as a Software QA Analyst. This entry-level / junior position provides direct support in building custom IVR applications to help our customers more effectively achieve their mission. The Software QA Analyst tests and validates IVR call flows, customer portals, agent desktop & mobile applications, and customer engagement software products through multiple releases.  

The Software QA Analyst is instrumental in improving quality, functionality, reliability, and usability of software products. The successful candidate will have strong verbal & written communication skills, critical thinking skills, and a strong desire for continuous learning.
Duties 

• Write and execute test cases based on product specifications and software requirements to ensure quality of the customer experience for IVR applications


• Perform thorough & efficient test case execution and defect reporting 


• Test web-based applications that utilize the following technologies: HTML, HTML5, CSS, JavaScript, Sencha ExtJS


• Consult with product development team to evaluate system interfaces, operational requirements, and performance requirements of overall system 


• Recommend design improvements or corrections to software developers and business analysts throughout the development process 

Basic Qualifications 

• 1-2 years experience.


• Bachelor’s degree in Management Information Systems (MIS), Computer Information Systems (CIS), or another technical-related field. 


• Strong written and verbal communication skills. The candidate must communicate with all levels of the organization including team members, management, customers and third-party vendors 


• Must work well in fast-paced, customer and deadline driven environment with minimal supervision and demonstrate initiative and good judgment 


• Strong technical and analytical skills 


• Ability to manage multiple projects, adapt to changing priorities and demonstrate effective time-management skills to comply with project deadlines 


• Must be very detail-oriented 


• Must be efficient with Microsoft Office 365 products (Outlook, Word, Excel)


• Must be Fluent in Spanish

Preferred Qualifications 

• Bachelor’s degree in Computer Science or Information Systems 


• Background in SDLC


• Experience with IVRs


• 1-2 years of Software Quality Assurance experience 

Job Benefits: 

• Competitive compensation program 


• Outstanding benefits package (including medical, dental, vision and life insurance) 


• 401(k) plan 


• Excellent holiday/vacation plans 


• Employee Referral Bonus Program 


• Annual performance-based bonus 

Company Description
United States Advanced Network, In. (USAN) is a privately held corporation based out of Norcross, GA (a suburb of Atlanta, GA). Founded in 1989, USAN has a 36 year history of providing carrier grade telecom solutions. From USAN’s initial service offering of hosted IVR, USAN has continued to develop new private cloud solutions and capabilities. USAN’s multi-channel customer engagement platform provides hosted IVR, ACD as SaaS, customer engagement via SMS/Text, Web service offerings, and customer engagement via social media channels such as Facebook and Twitter. Today, the USAN cloud handles more than one billion transactions yearly for some of the world’s largest companies. Our fifth-generation, carrier-grade network and platform architecture delivers reliable traffic capacity and availability—greater than 99.999% in each year of operation.

For more information, please visit us at www.usan.com