Information Systems Intern

Founders 3 is seeking an Information Systems Intern to support our IT team with day-to-day technology operations while gaining hands-on experience across a broad corporate IT environment. This is a learning-focused opportunity ideal for someone pursuing a career in Information Technology, Information Systems, or Cybersecurity who enjoys solving problems, helping users, and learning how enterprise IT systems work in practice.

In this role, you will assist with IT support requests, onboarding activities, device setup, mobile device administration, and hardware inventory management. You will work closely with experienced IT professionals and gain exposure to technologies including Microsoft 365, Intune, Entra ID, networking, endpoint management, and automation projects.

The ideal candidate is curious, dependable, organized, and comfortable communicating with both technical and non-technical users. This internship provides valuable real-world experience supporting users in a professional business environment while developing foundational IT operations skills.

KEY RESPONSIBILITIES

•Monitors the IT ticket queue, performs initial triage, and routes issues to senior IT when needed.

•Provides general user support: password resets, account lockouts, basic Outlook, Teams, and Office troubleshooting.

•Assists with printer issues, peripheral connectivity, and other day-to-day desktop support requests.

•Helps with new hire onboarding: account creation tasks, device setup, and welcome calls / first-day walkthroughs.

•Administers company cell phones — Microsoft Intune enrollment, line provisioning through carrier portals, and lost / stolen replacement processing.

•Maintains hardware inventory and asset tagging; helps keep IT documentation current.

•Shadows senior IT on larger projects (network, identity, security) to build broader exposure.

•Light scripting (PowerShell, Python) on internal automation projects, if interested and time allows.

•Communicates clearly with end users — sets expectations, follows up, and escalates appropriately.

•Demonstrates good cybersecurity habits and follows F3 IT policies.

TECHNICAL SKILLS

•Education: Currently pursuing or recently completed an associate's or bachelor's degree in Computer Science, Information Technology, Information Systems, MIS, or a related field. Relevant coursework or self-study is fine.

•Reasoning Ability: Able to follow written or verbal instructions, ask good questions, and work through problems methodically. Comfortable saying "I don't know yet" and figuring it out.

•Certificates: CompTIA A+ (or similar entry-level cert) is a plus but not required. A valid driver's license is helpful for occasional site visits.

•Computer Skills: Comfortable in a Windows environment with Microsoft 365 (Outlook, Teams, Word, Excel). Curiosity about Intune, Entra ID, ticketing systems, and networking basics is more important than prior production experience.

•Communication: Friendly, patient, and clear when working with non-technical users. Writes follow-ups that the recipient actually understands.

The above statements reflect the general framework of the position and are not to be construed as a detailed statement of all the requirements that may be inherent in the position.  Details may be added or subtracted from time to time.  As needed, the manager will review this position description with the employee and determine appropriate modifications.