General Office Clerk/Receptionist - Part Time

Will be first to answer route incoming calls on the 1st ring when at all possible.

· Will handle customers in a professional manner, use proper phone etiquette, and be courteous and helpful to everyone whether on the phone on in person.

· Will transfer and route calls and messages to staff and management, as instructed.

· Will assist students/customers with basic information such as course costs, start dates, assessment test registration and pricing. (Over the phone and in person)

· Will direct students/customers who have detailed questions, complaints, need to make payment, etc., to the appropriate staff member. (Over the phone and in person)

· Will accept student applications when program Coordinators are unavailable and make every effort to ensure that applications are complete and then turn in application to Student Services for processing.

· Will assist, if authorized, in taking assessment and or tuition payments when program coordinators are not available, or as instructed or approved by management personnel.

· Will check-in assessment participants, check profiles for completion and enter data for assessments, etc., prior to the scheduled test date.

· Will assist with orientations, contests, job fairs as needed.

· Will contact supervisor with questions and concerns about job responsibilities.

· Will perform other duties as requested or assigned by management.

· Will be trained to enter student data, take tuition payments, scan documents and assist Student Services when assigned by management personnel.

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