Customer Service Rep

** U.S only except California, New York, Connecticut, Maryland, Massachusetts, Oregon, and Wisconsin.

We're on the lookout for a Call Center Representative to work from home and to be the primary link between our client's customers both current and potential.

We're looking for someone who can tackle customer issues, complaints, and inquiries head-on –all while keeping customer satisfaction at the forefront of their decision-making and communication.

Call Center Representative Responsibilities

• Manage large amounts of inbound and outbound calls with efficiency and courtesy
• Follow conversation prompts and scripts when handling different topics
• Identify customers’ needs; clarify their information; research their issues; provide solutions and/or alternatives to solve their problems
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by going the extra mile when you can
• Keep accessible, comprehensive records of all conversations in our call center database
• Attend educational seminars to improve knowledge and performance level
• Meet or exceed personal/team qualitative and quantitative targets
  • Call Center Representative Requirements
• Strong phone and verbal communication skills, plus active listening skills
• Empathetic customer focus, flexibility to manage many different personality types
• Ability to multi-task, set priorities, and manage time effectively
• •High school degree

Flexible Schedule

Various clients to choose from such as

• Theme Park Reservations
• Cruise Ship CSR
• Workout equipment CSR
• Home Repair Stores
• Cable/Internet Provider
• And MORE!

Computer/Office Requirements

**Some items are not needed at the time of application

** Some clients can work with a Mac

Starting pay is $10-$15 per hour

Set your own schedule! Control the way you work!