Manager - Service Delivery - Urgent Hiring

icon building Company : Ntt
icon briefcase Job Type : Full Time

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Job Description - Manager - Service Delivery - Urgent Hiring

We are looking for an ambitious Manager - Service Delivery to join our productive team at Ntt in Hanoi Hanoi
Growing your career as a Full Time Manager - Service Delivery is an incredible opportunity to develop useful skills.
If you are strong in leadership, teamwork and have the right personality for the job, then apply for the position of Manager - Service Delivery at Ntt today!

Key Roles and Responsibilities:Proactively monitor and drive service delivery to clients from the Operations Centre and/or CoEManage client incidents by investigating and providing solutions that help solve client problems as escalated by team leaders and engineers in the Operations Centre and/or CoEWork with client advocacy teams to evaluate regional client reviews to ensure proactive incident management at client sitesEnsure that the standard client information repository related to technology, operations manuals, etc is current and accurateCreate and maintain a comprehensive list of client requirements, the scope of deliverables, technology and the delivery modelRun the managed services operations in alignment with the service management service operations (SMSO) process, delivering promised outcomes to our clients.Provide operational support and continuous service improvement post client handover from TS (or other) teamsPlan and implement training and development initiatives for direct reportsReview training requirements for service operations teamsEngage with clients for technical operations as part of routine operationsPlan and implement key service improvement priorities based on a continual service improvement approachFeed continual service improvement priorities into the automation teamLead the team in the implementation of strategic initiativesMeasure, analyse and improve team’s delivery capabilitiesEnsure that tracking and monitoring of the performance of service delivery through all channels (human, digital, self-service, automated) is carried out, metrics and reports are analysed, and issues are resolvedResponsible for the day to day running of the Operations Centre and/or CoE in line with the performance established by the businessEnsure maximum uptime and the accurate and early response to client operational issuesResponsible for resource planning and work allocation to meet agreed service levelsIdentify opportunities for continuous service improvementEngage with clients for technical operations as part of routine operationsKnowledge, Skills and Attributes:Excellent organisational and team leadership skillsExcellent communication skills – both verbal and writtenAbility to collaborate with internal stakeholders and external clientsAbility to understand budgets and cost managementStrong leadership skills including effective time management, prioritisation and delegation of workExcellent focus on client centricityHighly focused on business outcomesAbility to guide the team through transformational objectives set out by the businessAbility to communicate and work across different cultures and social groupsAbility to work well in a pressurised environmentAbility to adapt to changing circumstancesAcademic Qualifications and Certifications:Typically requires substantial related experience with a Bachelor’s or equivalent degree; or extensive experienceITIL certificationRelevant technical certificationsRequired Experience:Substantial experience in coaching and mentoring teams on a daily basisDemonstrated experience in implementation of continual service improvement in previous roles (through automation, process enhancements, etc)Demonstrated experience in organisational change management (transformational experience)Substantial experience in the management of people, process and technologyRelevant experience in Data Centre or Collaboration or Microsoft stackSkills SummaryCloud Technology, Communication, Continual Service Improvement (CSI), Customer Centric Solutions, People Management, Service Delivery, Service Level Agreement (SLA), Service Operations ManagementWhat will make you a good fit for the role?Remote Type: Equal Opportunity EmployerNTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Benefits of working as a Manager - Service Delivery in Hanoi Hanoi:


● Company offers great benefits
● Opportunities to grow
● Attractive package
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