Brand Operations Executive

EXPECTATION OVERVIEW

To be strong contribute to complete the brand mission: work as part of a team in the next 3 years to:

• ELEVATE Guerlain through the elevation of the Client’s experience.
• FEDERATE with all departments to further solidly support front stage’ ambitious target achievement.
• TRANSMIT Guerlain’s DNA, uniqueness, and know-how to all partners, colleagues & Clients.

Reporting to the Brand General Manager, the Brand Operation Executive will

• To provide logistical and liaising assistance to the brand to ensure proper implementation of all departments in Brand
• Be the master of completed order process: notification, logistic from Singapore to Vietnam warehouse & counters.
• Collaborate with regional team & Guerlain VN team on order placement (basic & launch), campaigns & FAST system.
• Proactive in WinPOS, Win CRM to strongly support retail team & MKT.
• Handle ALL sales dashboard requested by regional team & BM

MAIN TASKS

SALES & PERFORMANCE REPORT ANALYSIS

• • Daily Sales Monitoring, Weekly Sell-through, Monthly Sales Performance, Launch Report for key novelties, and other reports needed for business reviews and budget forecasts
  • Actively coordinate with Counter Managers to monitor daily sales performance and provide feedback to the Retail Team / Brand Manager.
  • Assist the Retail Team / Brand Manager in generating store performance reports (Sell out/ service / Special Promotions, On Counter Activities, Animations, etc.) for monitoring and commission/incentive computation.
  • Provide stock take report quaterly (sellables / POSM / cabin) to monitor the stock level, help to manage the quantity and quality stocks in WH & in Store
  • Issue and analyse logistics reports.
  • Store operation budget & management
  • DATABASE management both CLIENTS & BEAUTY ADVISORS
  • Week/Month/Quater/Year business report  

STOCK MANAGEMENT:

• • Master of process of stock moving: Kerry WH / other counters – transport – import to POS
  • Facilitate quarterly stock count and inventory alignment in the stores.
  • Be responsible for Stock picture analysis to propose appropriable push/clearance plan for Retail team & BM.
  • Coordinate Purchase Order and delivery of products and POSM to the stores with consolidate all store orders, transfer and pull-out requests.
  • Coordinate all store orders, transfer and pull-out requests
  • Coordinate Purchase Order and delivery of products, Sample, gifts and POSM to the stores
  • Monitor product availability and coordinate with relevant teams to ensure stock levels are adequate to fulfil customer orders
  • Working with Takashimaya to ensure we have right assortment at the right quantity at the right place at the right time
  • Liaise with Kerry to ensure timely picking/packing/labelling and delivery of orders
  • Cross check Testers/cabin products by empty packages exchanged
  • SKU registration for retailers (for novelties)
  • Help to support BCs team.

BRAND ADMIN ACTIVITIES:

• • Be in charge of the system update for all Purchase Orders
  • Be in charge in collecting monthly bills/claims from store operating activities.
  • Be in charge in store/office stationery supplies
  • Register vendor and manage quotations to be in line with guideline.
  • Create Capex (non Merch/MKT) by template
  • Liaise with external suppliers to manage the process of supplying specific non-sellable items
  • Expense PO raising
  • Processing credit note, debit note, returns
  • Paperwork management (contracts/written SOP) and filing
  • Quartely Product allowance preparation & get validation
  • BGM’s business claims

·Miscellaneous : To support retail operation & Brand team  in any requests.

WINPOS & CRM

• • Capable of understanding POS system & CRM in both database & reports
  • Full training with IT regional to be the key coordinator between IT & Guerlain VN team

QUALIFICATIONS & SKILLS 

• Minimum 2 years of successful track record in the Sales support department & data processing
• Master in excel & project management is a plus
• Business Sense and Analytical Skills
• Competency in English is a must

KEY COMPETENCIES

• Clear & straight forward communication with service minded
• Excellent organizational skills & able of effective multi asking
• Display team spirit, Empathetic and sharp (Dare and Care) attitude
• Curious, open-minded, strong positive mindset, motivated, detail-oriented are key strengths to achieve excellence in the role

PERFORMANCE INDICATORS

• % Sales target achievement & % Growth of brand
• Stock in trade in good level including sellable & POSM
• Logistic cost efficiency
• P&L G26 monitoring