We are seeking an experienced and highly skilled Operations Manager to oversee and optimize the day-to-day operations of our wholesale apparel business in Ho Chi Minh City, Vietnam. The ideal candidate must reside in Ho Chi Minh and bring extensive expertise in apparel production, particularly in women’s, kids’, and junior categories. This role demands strategic oversight, exceptional problem-solving skills, and strong leadership to manage production workflows, factory relationships, and ensure seamless coordination with our Los Angeles headquarters.
As the Operations Manager, you will lead a team, resolve complex production and quality control (QC) challenges, and drive operational excellence to meet our business goals. The Vietnam office serves as the critical bridge between the USA office and factories in Vietnam, ensuring all inquiries and requirements are addressed in a timely and accurate manner.
Key Responsibilities:
Strategic Operations Management
- Oversee and improve the daily operations of the Ho Chi Minh office, ensuring optimal efficiency and productivity.
- Develop and implement workflows and strategies to enhance production and meet business objectives.
- Monitor key performance indicators (KPIs) to ensure targets are met.
Leadership and Team Development
- Manage, mentor, and support a team, including pattern makers, production coordinators, and administrative staff.
- Foster a culture of accountability, collaboration, and continuous improvement within the team.
Factory and Vendor Coordination
- Establish and maintain strong relationships with factories to align on production specifications, timelines, and quality standards.
- Proactively address production issues, ensuring timely resolutions while maintaining high-quality outcomes.
- Conduct regular factory visits to monitor processes, inspect quality, and strengthen partnerships.
Production and Quality Control
- Oversee the entire production cycle, ensuring adherence to schedules, budgets, and quality benchmarks.
- Identify and resolve QC issues promptly, ensuring the highest standards are upheld.
- Manage sample requests, guaranteeing accuracy, timeliness, and alignment with client or headquarters requirements.
Cross-Functional Communication
- Act as the primary point of contact between the Vietnam office and the Los Angeles headquarters.
- Ensure all inquiries and requests from the Los Angeles office are addressed and fulfilled promptly.
- Facilitate clear and effective communication to align priorities between the USA office and Vietnamese factories.
- Coordinate with factories, vendors, and internal teams to achieve production and business objectives.
Industry Expertise
- Leverage deep knowledge of the apparel industry to drive innovation and operational efficiency.
- Stay updated on market trends, production techniques, and competitive practices in women’s, kids’, and junior categories
Qualifications:
- Proven experience as an Operations Manager or similar senior leadership role in the apparel industry.
- Expertise in apparel production processes, including quality control, sample management, and factory coordination.
- Strong leadership skills with a demonstrated ability to manage teams and foster a productive work environment.