Sales Coordinator

  CRITICALTASKS 
 
 Policies and Procedures
 
 § Maintainconfidentiality of proprietary materials and information.
 
 § Protectthe privacy and security of guests and coworkers.
 
 § Followcompany and department policies and procedures.
 
 § Ensureuniform, nametags, and personal appearance are clean, hygienic, professionaland in compliance with company policies and procedures.
 
 § Performother reasonable job duties as requested by Supervisors.
 
 Guest Relations
 
 § Addressguests' service needs in a professional, positive, and timely manner.
 
 § Anticipateguests' service needs, including asking questions of guests to betterunderstand their needs and watching/listening to guest preferences and actingon them whenever possible.
 
 § Activelylisten and respond positively to guest questions, concerns, and requests usingbrand or property specific process (e.g., LEARN, PLEASED) to resolve issues,delight, and build trust.
 
 § Welcomeand acknowledge each and every guest with a smile, eye contact, and a friendlyverbal greeting, using the guest's name when possible.
 
 § Thankguests with genuine appreciation and provide a fond farewell.
 
 § Engageguests in conversation regarding their stay, property services, and areaattractions/offerings.
 
 Communication
 
 § Speakto guests and co-workers using clear, appropriate and professional language.
 
 § Answertelephones using appropriate etiquette including answering the phone within 3rings, answering with a smile in one's voice, using the callers' name,transferring calls to appropriate person/department, requesting permissionbefore placing the caller on hold, taking and relaying messages, and allowingthe caller to end the call.
 
 § Prepareand review written documents (e.g., daily logs, business letters, memoranda,reports), including proofreading and editing written information to ensureaccuracy and completeness.
 
 § Talkwith and listen to other employees to effectively exchange information.
 
 Working with Others
 
 § Supportall co-workers and treat them with dignity and respect.
 
 § Developand maintain positive and productive working relationships with other employeesand departments.
 
 § Partnerwith and assist others to promote an environment of teamwork and achieve commongoals.
 
 Physical Tasks
 
 § Move,lift, carry, push, pull, and place objects weighing less than or equal to 4,5kg without assistance.
 
 Sales
 
 § Performgeneral office duties to support Sales & Marketing (e.g., filing, sendingemails, typing, sending outgoing faxes, delivering incoming faxes, copying,opening or distributing mail).
 
 § Preparesales-related documents throughout the sales process (e.g., proposals,contracts, or banquet event orders).
 
 § Promoteawareness of brand image internally and externally. Gather materials andassemble information packages (e.g., brochures, promotional materials).
 
 § Usesales techniques that maximize revenue while maintaining existing guest loyaltyto Marriott. Enter, retrieve, reconcile, and verify information (e.g.,commissions, leads, third parties) in software involved in the sales process.
 
 § Answerguest questions about property facilities/services (e.g., hours of operation,rates and room types, packages, promotions, entertainment, restaurants, specialevents).
 
 § Serveas the point of contact for clients and communicate with them by phone andemail to respond to questions and requests.

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