Sales Coordinator

 Posting Date  Sep 17, 2020
  Job Number  20052396
  Job Category  Sales and Marketing
  Location  Renaissance Riverside Hotel Saigon, 8-15 Ton Duc Thang Street, Ho Chi Minh City, Vietnam, Vietnam VIEW ON MAP 
  Brand  Renaissance Hotels
  Schedule  Full-time
  Position Type  Non-Management/Hourly
  
 Start Your Journey With Us  
 You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask \"why\" when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn't find in a travel guide. If this sounds like you, you're in the right place. You've got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it's a place to discover, a place in the world with style like yours. That's why we're not just looking for anyone. We're looking for someone like you.
 
  
 
   CRITICALTASKS   
 
 
 
 Policies and Procedures
 
  • Maintainconfidentiality of proprietary materials and information.
 
  • Protectthe privacy and security of guests and coworkers.
 
  • Followcompany and department policies and procedures.
 
  • Ensureuniform, nametags, and personal appearance are clean, hygienic, professionaland in compliance with company policies and procedures.
 
  • Performother reasonable job duties as requested by Supervisors.
 
 Guest Relations
 
  • Addressguests' service needs in a professional, positive, and timely manner.
 
  • Anticipateguests' service needs, including asking questions of guests to betterunderstand their needs and watching/listening to guest preferences and actingon them whenever possible.
 
  • Activelylisten and respond positively to guest questions, concerns, and requests usingbrand or property specific process (e.g., LEARN, PLEASED) to resolve issues,delight, and build trust.
 
  • Welcomeand acknowledge each and every guest with a smile, eye contact, and a friendlyverbal greeting, using the guest's name when possible.
 
  • Thankguests with genuine appreciation and provide a fond farewell.
 
  • Engageguests in conversation regarding their stay, property services, and areaattractions/offerings.
 
 Communication
 
  • Speakto guests and co-workers using clear, appropriate and professional language.
 
  • Answertelephones using appropriate etiquette including answering the phone within 3rings, answering with a smile in one's voice, using the callers' name,transferring calls to appropriate person/department, requesting permissionbefore placing the caller on hold, taking and relaying messages, and allowingthe caller to end the call.
 
  • Prepareand review written documents (e.g., daily logs, business letters, memoranda,reports), including proofreading and editing written information to ensureaccuracy and completeness.
 
  • Talkwith and listen to other employees to effectively exchange information.
 
 Working with Others
 
  • Supportall co-workers and treat them with dignity and respect.
 
  • Developand maintain positive and productive working relationships with other employeesand departments.
 
  • Partnerwith and assist others to promote an environment of teamwork and achieve commongoals.
 
 Physical Tasks
 
  • Move,lift, carry, push, pull, and place objects weighing less than or equal to 4,5kg without assistance.
 
 Sales
 
  • Performgeneral office duties to support Sales & Marketing (e.g., filing, sendingemails, typing, sending outgoing faxes, delivering incoming faxes, copying,opening or distributing mail).
 
  • Preparesales-related documents throughout the sales process (e.g., proposals,contracts, or banquet event orders).
 
  • Promoteawareness of brand image internally and externally. Gather materials andassemble information packages (e.g., brochures, promotional materials).
 
  • Usesales techniques that maximize revenue while maintaining existing guest loyaltyto Marriott. Enter, retrieve, reconcile, and verify information (e.g.,commissions, leads, third parties) in software involved in the sales process.
 
  • Answerguest questions about property facilities/services (e.g., hours of operation,rates and room types, packages, promotions, entertainment, restaurants, specialevents).
 
  • Serveas the point of contact for clients and communicate with them by phone andemail to respond to questions and requests.

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