E-Commerce Customer Service Assistant - Part Time

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 100 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the world’s finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shape the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets.

Why Join Us?

At LUXASIA, we believe there is beauty within every talent – that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you the autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn’t that beautiful?

Description of Duties

• Respond to ecommerce Customer Service chats

• Provide real-time response to customer’s inquiries and concerns and ensure the brand provides the highest level of customer service
• Assist in addressing customer’s order concerns and liaise with respective teams until concern is closed
• Document customer concerns
• Report customer concerns to the marketplaces as needed
• Upsell products to customers

• Remain up-to-date with brand campaigns, product catalogue, promo offers, and category trends.
• Aid the Ecommerce Operations team in arranging special deliveries, filing claims, tracking returns, among others

• Strong communication and writing skills
• Able to work on weekend and public holidays
• Strong attention to detail
• Strong problem solving skills
• Knowledge on beauty
• Quick learner with the ability to absorb extensive information on brand’s products and product offerings
• Ability to multi-task, prioritize and manage time effectively